Michael Cook
Mesa,AZ
Summary
Dynamic Lead Technician with a proven track record at Wilson Electrical Services, excelling in project management and quality assurance. Recognized for enhancing workflow efficiency and cultivating strong client relationships. Skilled in equipment diagnostics and safety management, I leverage effective communication and conflict resolution strategies to drive team success and operational excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Field Technician
TelTech Systems
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
Lead Technician
Wilson Electrical Services
Tempe, AZ
03.2022 - Current
- Delegated daily responsibilities to team members, enhancing workflow efficiency.
- Achieved recognition as leading performer for outstanding productivity.
- Conducted quality inspections to ensure compliance with industry standards.
- Diagnosed and repaired malfunctioning equipment to maintain operational continuity.
- Streamlined processes through effective management techniques to boost productivity.
- Monitored safety measure adherence to minimize workplace hazards.
- Performed necessary repairs, upgrades, and inspections on various systems.
- Cultivated strong client relationships by addressing concerns and ensuring quality service.
Warehouse Worker
Kohl's Department Stores, Inc
Gilbert, AZ
11.2023 - 01.2025
- Executed material handling tasks, including loading, unloading, and relocating items in production areas.
- Lifted materials weighing up to 50 pounds while adhering to safety regulations.
- Enforced strict housekeeping standards to maintain clean work environments.
- Streamlined picking, packing, and shipping processes to improve order processing efficiency.
Lead Technician
IES Communications
Tempe, AZ
05.2012 - 01.2022
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Implemented, configured, and optimized safety standards.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
Education
Custer High
Milwaukee, WISkills
- Field operations and safety management
- Professional communication
- Data analysis and collection
- Equipment installation and support
- Network performance optimization
- Quality assurance and safety practices
- Interpersonal communication
- Materials diagnostics and management
- Project management and system upgrades
- Technical programming and analysis
- Conflict resolution strategies
- Data transmission systems and installation
- Environmental safety practices
Accomplishments
CPR Training and certification
First Aid certification
Leadership Training
Certification
Cisco certification
BICSI Installer 2 Certified
Timeline
Warehouse Worker
Kohl's Department Stores, Inc
11.2023 - 01.2025
Lead Technician
Wilson Electrical Services
03.2022 - Current
Lead Technician
IES Communications
05.2012 - 01.2022
Field Technician
TelTech Systems
Custer High