- Gym Workouts
- Playing Sports
- Heavily Knowledgeable and Up To Date Sports Fan
Michael Coombs
Odenton,MD
Summary
Dynamic Account Manager with a proven track record at Eastern Lift Truck Co, excelling in client relations and sales development. Mastered the art of cultivating long-term stakeholder relationships and resolving complex issues, enhancing customer loyalty. Skilled in teamwork and negotiation, achieving efficient account management and favorable contract terms without relying on numerical specifics.
Overview
9
9
years of professional experience
Work History
Account Manager
Eastern Lift Truck Co
09.2020 - Current
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Streamlined internal processes for better efficiency in account management tasks.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Customer Service Representative
Eastern Lift Truck Co
09.2015 - 09.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Arts - History
Salisbury University
Salisbury, MD05-2015
Skills
- Account management
- Teamwork and collaboration
- Client relations
- Sales development
- Issue resolution
- Territory management
- Business needs assessment
- Sales expertise
Interests
Timeline
Account Manager
Eastern Lift Truck Co
09.2020 - Current
Customer Service Representative
Eastern Lift Truck Co
09.2015 - 09.2020
Bachelor of Arts - History
Salisbury University
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