Summary
Overview
Work History
Skills
Timeline
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Michael Cordero

Temecula,CA

Summary

Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in working under pressure and adapting to new situations and challenges.

Overview

10
10
years of professional experience

Work History

Customer Sales Support Representative (Outbound)

Tandem Diabetes Care
San Diego, CA (REMOTE)
09.2021 - Current
  • Handled difficult situations professionally while maintaining composure at all times.
  • Developed solutions for recurring problems that were identified during the course of providing support.
  • Maintained accurate records of customer conversations in CRM system.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Efficiently communicated with customers through email or telephone to resolve account-related issues and answer queries.
  • Processed orders for products or services in a timely manner.
  • Adhered strictly to company policies regarding customer privacy, data protection.

Table Games Dealer

Harrah's Resort Southern California
Valley Center, CA
07.2019 - 08.2020
  • Optimized gaming experience with clear rule explanations, efficient bet collection, and prompt payout distribution.
  • Maintained enjoyable environment by entertaining and engaging players at tables
  • Effectively communicated with table games staff members
  • Adhered to established policies and procedures while dealing at tables.
  • Maintained a positive attitude and professional demeanor during shifts.

Security Officer

Harrah's Resort Southern California
Valley Center, CA
07.2018 - 07.2019
  • Maintained safety by promptly responding to alarms and investigating disturbances
  • Responded to the needs of all visitors, and frequently provided safety escorts for esteemed guests
  • Documented all security-related situations, including medical emergencies and physical altercations in detailed reports for submission to Public Safety Director
  • Patrolled 100,000+ square foot premises to ensure safety of team members and guests.

Keg Line Team Member

Ballast Point Brewing Company
Miramar, CA
01.2017 - 07.2018
  • Tracked daily efficiency to ensure production expectations were met
  • Routinely performed quality inspections of beer before connecting to production line
  • Maintained a clean, organized, and safe work environment by sanitizing and meticulously arranging the work place after each shift
  • Operated heavy machinery, such as a fork lift, and skillfully used tools to secure beer lines and tank hoses.

MANUFACTURING TECHNICIAN

Spinergy, Inc
Carlsbad, CA
12.2014 - 01.2017
  • Followed precise instructions to assemble ZX-1 power chair devices, as well as carbon fiber bicycle and wheelchair wheels
  • Adapted packaging and production efforts to meet guidelines of differing products
  • Kept detailed production logs and maintained the inventory of job materials each month
  • Inspected finished products for quality and adherence to customer specifications.

Skills

  • Organized and well-planned
  • Problem resolution skills
  • Time management
  • Adaptability and Flexibility
  • Processing payments
  • Excellent Communication
  • Written communication
  • Self Motivated

Timeline

Customer Sales Support Representative (Outbound)

Tandem Diabetes Care
09.2021 - Current

Table Games Dealer

Harrah's Resort Southern California
07.2019 - 08.2020

Security Officer

Harrah's Resort Southern California
07.2018 - 07.2019

Keg Line Team Member

Ballast Point Brewing Company
01.2017 - 07.2018

MANUFACTURING TECHNICIAN

Spinergy, Inc
12.2014 - 01.2017

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Michael Cordero