Michael Correll
Woodstock,GA
Summary
Dynamic Service Director with proven expertise in team leadership, operations management, and enhancing customer satisfaction. Successfully streamlined service processes, achieving significant efficiency gains and improved retention rates.
Service management professional with extensive experience leading teams and driving results. Proven track record in optimizing operations, enhancing customer satisfaction, and developing strategic initiatives. Known for strong focus on team collaboration, adaptability, and achieving measurable outcomes. Skilled in conflict resolution, resource allocation, and continuous improvement. Recognized for reliability and capacity to thrive in dynamic environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Director
Andean Chevrolet
Cumming, GA
09.2020 - 04.2026
- Oversaw service department operations, ensuring high-quality customer experiences.
- Developed and implemented training programs for service staff to enhance performance.
- Streamlined service processes, resulting in increased efficiency and reduced turnaround times.
- Monitored technician performance, providing feedback and support for continuous improvement.
- Collaborated with sales team to align service offerings with customer needs and market trends.
- Led strategic initiatives aimed at improving customer satisfaction and retention rates.
Service Advisor
Megel Chevrolet
Dawsonville, GA
08.2017 - 09.2020
- Provided exceptional customer service by addressing inquiries and resolving concerns effectively.
- Coordinated service appointments, ensuring efficient scheduling and resource allocation.
- Conducted follow-up communications to enhance customer satisfaction and loyalty.
- Collaborated with technicians to relay accurate vehicle issues and recommended services.
- Trained new staff on service desk operations and customer interaction protocols.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Retail Store Manager
Goodyear Tire & Rubber
Wake Forest, NC
05.2000 - 03.2017
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, reducing excess stock while maintaining product availability.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented promotional strategies to drive sales and improve customer engagement.
- Completed routine store inventories.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Business
Wake Technical Community College
Raleigh, NCSkills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Performance analysis
- Problem-solving
- Decision-making
- Training and coaching
- Effective workflow management
- Schedule management
Certification
NADA Service Management
Timeline
Service Director
Andean Chevrolet
09.2020 - 04.2026
Service Advisor
Megel Chevrolet
08.2017 - 09.2020
Retail Store Manager
Goodyear Tire & Rubber
05.2000 - 03.2017
Business
Wake Technical Community College