Michael Corso
Manville
Summary
Professional automotive executive with proven ability to drive performance and operational excellence. Strong focus on team leadership and strategic planning, ensuring seamless adaptation to evolving market demands. Demonstrates expertise in sales management, customer relations, and financial oversight, consistently achieving high standards and results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Island Tech Services
Somerville, NJ
12.2024 - Current
- Directed day-to-day operations of a high-volume automotive outfitting facility specializing in police, fire, EMS, and municipal fleet vehicles.
- Lead daily operations of a specialized automotive shop focused on the installation, customization, and maintenance of emergency vehicle lighting and equipment. Oversaw all facets of business management including team leadership, customer service, project coordination, budgeting, and compliance with safety and regulatory standards.
- Managed and supervised a team of technicians and administrative staff to ensure high-quality installations and timely project completion.
- Cultivated relationships with law enforcement, fire departments, and government agencies to identify vehicle needs and provide customized solutions.
- Ensured strict adherence to industry regulations, vehicle codes, and customer specifications.
- Developed and implemented standard operating procedures (SOPs) to improve efficiency, quality control, and safety compliance.
- Oversaw budgets, pricing strategies, and vendor contracts to ensure profitability and effective cost management.
- Led customer service initiatives that enhanced client satisfaction and fostered repeat business.
- Led daily safety meetings to ensure full OSHA compliance and reinforce safe work practices among all employees.
Service Director
First Choice Automotive Equipment
Hillsborough, NJ
03.2016 - 12.2024
- Managed service advisor team and provided technical guidance to improve workflow efficiency and customer satisfaction.
- Directed operational strategies to enhance service delivery and customer satisfaction.
- Implemented training programs to improve technician skills and efficiency in equipment maintenance.
- Coordinated cross-functional teams to streamline service processes and reduce turnaround times.
- Analyzed performance metrics to identify areas for service improvement and operational excellence.
- Fostered relationships with vendors, negotiating contracts that improved service offerings and reduced expenses.
- Developed strategic plans aligning departmental goals with overall organizational objectives, driving growth and profitability.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Developed and implemented safety policies to enhance workplace compliance.
- Facilitated hands-on training sessions for new employees to enhance operational safety and efficiency with scissor lifts and forklift operation.
Customer Service Advisor
Honda
Hamilton, NJ
02.2014 - 03.2016
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Facilitated communication between departments to streamline service processes and improve response times.
- Identified customer concerns and asked clarifying questions to effectively diagnose issues.
- Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required.
- List customer concerns and ask additional questions to diagnose current problems.
- Ensured exceptional customer service by addressing customer needs both in dealership and during loaner car usage for extensive repairs.
- Verify current vehicle warranty coverage and explain fee structures.
- Update customer records in system with latest mileage, service, and repair information.
- Created detailed repair estimates and communicated updates to customers throughout the process.
Automotive Technician
Honda
Hamilton, NJ
01.2010 - 01.2014
- Diagnosed and repaired engine issues using advanced diagnostic tools and techniques.
- Conducted routine maintenance services, ensuring optimal vehicle performance and customer satisfaction.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Collaborated with team members to streamline repair processes and enhance workflow efficiency.
- Assisted in training new staff on safety protocols and equipment operation procedures.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Collaborated with service advisors and managers to diagnose vehicle issues and recommend effective solutions.
- Flushed radiators, replaced hoses and changed thermostats.
- Repaired air conditioning systems.
- Replaced pistons and rods in engine, ignition systems, lights, and instrument panels.
- Documented vehicle inspection results and communicated key findings with service advisors for informed decision-making.
- Visually inspected and test drove vehicles.
- Identified and analyzed technical issues in vehicles.
- Inspected vehicle lights for proper functionality. and wiring mechanisms to ensure proper functioning of headlights, tail lights, and parking lights.
- Estimated time and materials for tasks.
Education
Diploma - Automotive Technology Coursework
Universal Technical Institute
Exton, PAHigh School Diploma - undefined
Montgomery High School
Skillman, NJSkills
- Automotive Operationstttttt
- Customer Service
- Sales
- Team leadership
- Operations management
- Microsoft Office
- Problem resolution
- Employee scheduling
- Staff development
- Inventory control
- Automotive Repair
- Data Analytics
- Communication skills
- Netsuite
- Financial Reporting
- ADP
Accomplishments
- EPA 609
- OSHA 10
- OSHA 30
- Forklift Certified
- Scissor Lift Certified
- CPR Certified
- Driver's License
Certification
- EPA 609 Present
- OSHA 10 Present
- Forklift Certified Present
- CPR Present
- Driver's License
Timeline
General Manager
Island Tech Services
12.2024 - Current
Service Director
First Choice Automotive Equipment
03.2016 - 12.2024
Customer Service Advisor
Honda
02.2014 - 03.2016
Automotive Technician
Honda
01.2010 - 01.2014
High School Diploma - undefined
Montgomery High School
Diploma - Automotive Technology Coursework
Universal Technical Institute