Michael Costanza
Miami
Summary
Hard Working and driven sales management professional equipped to revitalize sales operation and align procedures to maximize profits and volume. Streamline and strengthen process. Multifaceted leader with analytical and diligent approach to building and leading a strong team.
Overview
19
19
years of professional experience
Work History
General Manager
Modern Auto Sales
Hollywood
05.2025 - 03.2026
- Managed team performance and provided coaching to enhance service quality.
- Developed and implemented sales strategies to increase customer engagement.
- Established strong relationships with vendors and negotiated favorable contracts.
- Led training sessions to improve staff skills and product knowledge.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
New and Used Sales Manager
Toyota Of Montgomery
Montgomery
02.2024 - 04.2025
- Managed daily operations of new and used vehicle sales teams.
- Trained staff on product knowledge and customer engagement strategies.
- Oversaw inventory management for new and used vehicle stock.
- Coordinated marketing initiatives to promote dealership events and sales.
- Analyzed market trends to adjust pricing strategies effectively.
- Developed relationships with customers to enhance loyalty and satisfaction.
- Led regular meetings to review sales goals and team progress.
- Maintained a high level of customer service standards throughout the dealership.
Used Car Manager
Kendall Dodge Chrysler Jeep Ram
Miami
01.2022 - 01.2024
- Managed used car inventory and pricing strategies effectively.
- Trained and mentored sales staff on product knowledge and customer service.
- Evaluated trade-in vehicles for quality and market value assessment.
Salesmanager New and Used
Miami Lakes Auto Mall Kia
Miami Lakes
03.2021 - 02.2022
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Sales Manager New and Used
Honda of Aventura
North Miami Beach
01.2019 - 02.2021
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled delegated tasks.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
Salesman
Kendall Dod
Miami
01.2012 - 12.2018
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Contacted new and existing customers to outline benefits of products.
Finance Manager
Florida Fine Cars
Miami
12.2009 - 12.2011
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
- Identified interest rates and loan terms by reviewing and analyzing client credit.
Salesman
Nation Auto Sales
Miramar
12.2006 - 12.2009
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
Education
Associate of Arts - General
Community College
Omaha, NESkills
- Work Ethic
- Problem Resolution
- PPE Use
- Reliable and Trustworthy
Timeline
General Manager
Modern Auto Sales
05.2025 - 03.2026
New and Used Sales Manager
Toyota Of Montgomery
02.2024 - 04.2025
Used Car Manager
Kendall Dodge Chrysler Jeep Ram
01.2022 - 01.2024
Salesmanager New and Used
Miami Lakes Auto Mall Kia
03.2021 - 02.2022
Sales Manager New and Used
Honda of Aventura
01.2019 - 02.2021
Salesman
Kendall Dod
01.2012 - 12.2018
Finance Manager
Florida Fine Cars
12.2009 - 12.2011
Salesman
Nation Auto Sales
12.2006 - 12.2009
Associate of Arts - General
Community College