Tyler Buchanan
Oklahoma City,OK
Summary
Dedicated hospitality professional with progressive leadership experience in full-service and select-service hotels. Advanced from front-line guest service roles to senior management positions through strong leadership, operational expertise, and commitment to exceptional guest experiences. Skilled in hotel operations, staff development, revenue management, and maintaining high brand and service standards.
Overview
5
5
years of professional experience
Work History
General Manager
Sheridan Properties Inc
01.2026 - Current
- Directed all daily hotel operations including front desk, housekeeping, maintenance, and food & beverage outlets to ensure efficient performance and high guest satisfaction.
- Managed staffing, hiring, training, scheduling, and performance evaluations for hotel team members while fostering a positive service-focused culture.
- Oversaw financial performance including budgeting, forecasting, payroll control, and expense management to maximize profitability.
- Monitored revenue management strategies, occupancy trends, and local market conditions to drive RevPAR and ADR growth.
- Ensured compliance with brand standards, safety regulations, and local/state hospitality guidelines.
- Resolved guest concerns and implemented service recovery strategies to maintain strong guest satisfaction scores and online reputation.
- Coordinated property maintenance, capital improvements, and vendor relationships to ensure the facility remained in excellent condition.
- Collaborated with sales and marketing teams to drive group bookings, local partnerships, and increased market share.
- Prepared operational reports, financial summaries, and performance metrics for ownership and corporate leadership.
- Led hotel through audits, inspections, and brand quality assurance programs while maintaining high operational standards.
Assistant General Manager
Sheridan Properties Inc
10.2024 - 01.2026
- Assisted the General Manager in overseeing daily hotel operations including front desk, housekeeping, food & beverage, banquets, maintenance, and guest services.
- Supervised department managers and staff to ensure high service standards, operational efficiency, and compliance with brand policies.
- Monitored hotel performance metrics including occupancy, ADR, RevPAR, labor costs, and departmental budgets.
- Supported hiring, training, scheduling, and performance management of team members to build a strong service-oriented culture.
- Acted as Manager on Duty to address guest concerns, resolve service issues, and ensure a positive guest experience.
- Coordinated with sales and revenue management teams to support group business, events, and revenue growth strategies.
- Assisted in financial management including budgeting, forecasting, expense control, and inventory management.
- Ensured compliance with health, safety, and brand quality standards during inspections and internal audits.
- Worked closely with department heads to improve operational processes and enhance guest satisfaction scores.
- Stepped in for the General Manager when needed to ensure seamless hotel operations.
Front Desk Supervisor
Sheridan Properties Inc
02.2024 - 10.2024
- Supervised front desk operations including guest check-in, check-out, reservations, and guest service requests to ensure a seamless guest experience.
- Led, trained, and scheduled front desk agents while maintaining high service standards and adherence to brand policies.
- Acted as Manager on Duty when needed, handling guest concerns, service recovery, and operational issues promptly and professionally.
- Monitored daily arrivals, departures, room availability, and VIP guests to ensure smooth front office operations.
- Handled cash management, billing discrepancies, and nightly audit coordination to ensure accurate financial reporting.
- Maintained strong communication with housekeeping, maintenance, and management to ensure room readiness and operational efficiency.
- Ensured compliance with hotel brand standards, safety procedures, and guest service protocols.
- Trained new front desk staff on systems, procedures, and guest service expectations.
Front Desk Agent
Sheridan Properties Inc
10.2023 - 02.2024
- Greeted guests and managed check-in and check-out procedures while delivering exceptional customer service.
- Processed reservations, room assignments, and guest requests using the hotel’s property management system.
- Handled guest inquiries, concerns, and service issues promptly to ensure a positive guest experience.
- Maintained accurate billing, processed payments, and balanced cash drawers according to hotel policies.
- Communicated with housekeeping and maintenance departments to ensure room readiness and guest satisfaction.
- Provided information about hotel amenities, local attractions, and services to enhance the guest experience.
- Maintained a clean, organized, and professional front desk area in compliance with brand standards.
- Responded to phone calls, emails, and reservation requests in a timely and professional manner.
- Supported team members and other departments to ensure smooth daily hotel operations.
Valet
Parking Management Company
02.2021 - 10.2023
- Greeted guests upon arrival and departure, providing a friendly and professional first impression of the hotel.
- Safely parked and retrieved guest vehicles in a timely and efficient manner while maintaining vehicle security.
- Assisted guests with luggage and provided directions or information about hotel services and local attractions.
- Maintained an organized valet area to ensure smooth traffic flow and efficient vehicle management.
- Documented vehicle information and monitored keys according to hotel safety and security procedures.
- Responded promptly to guest requests and coordinated with the front desk and bell staff to enhance the guest experience.
- Conducted routine inspections of vehicles for damage before and after parking.
- Ensured compliance with hotel policies, safety standards, and guest service expectations.
- Provided exceptional customer service to create a welcoming arrival and departure experience for all guests.
Education
BBA - Business Administration
Oklahoma Christian University
Edmond, OK12.2018
High School Diploma -
Midwest City High School
Midwest City, OK05.2014
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Time management
- Administrative skills
- Process improvements
- Adept
- Critical Thinking
- Work Ethic
- Customer Service
Timeline
General Manager
Sheridan Properties Inc
01.2026 - Current
Assistant General Manager
Sheridan Properties Inc
10.2024 - 01.2026
Front Desk Supervisor
Sheridan Properties Inc
02.2024 - 10.2024
Front Desk Agent
Sheridan Properties Inc
10.2023 - 02.2024
Valet
Parking Management Company
02.2021 - 10.2023
BBA - Business Administration
Oklahoma Christian University
High School Diploma -
Midwest City High School