Michael Cotayo, LCSW
Rahway,NJ
Summary
Accomplished leader with 15+ years of experience in staff supervision, compliance, HR operations, and organizational management within healthcare and nonprofit settings. Skilled in policy development, employee relations, performance management, and regulatory compliance. Adept at building efficient systems that improve workforce performance, ensure compliance with federal/state regulations, and enhance organizational effectiveness.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Travel Social Worker / Medical Social Worker Liaison
Navajo Health Foundation / Sage Memorial Hospital
Ganado, Arizona
08.2025 - Current
- Serve as hospital-wide liaison bridging behavioral health and medical services.
- Provide support with emergent needs and discharge planning.
- Strengthen collaboration across ED, inpatient, outpatient, and administrative units.
- Pioneered Medical Social Worker Liaison role.
- Created and implemented policies and procedures for service delivery.
- Designed new protocols to streamline patient ('Relative') access to services.
- Collaborated with multidisciplinary teams to coordinate patient care and support services.
- Maintained accurate documentation of client interactions and progress in compliance with regulations.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Owner / Clinical Supervisor / Therapist
Healing Our Parts Group Psychotherapy Practice, LLC
01.2008 - Current
- Provide outpatient psychotherapy to adolescents and adults in private practice/telehealth settings.
- Develop individualized treatment plans addressing emotional regulation, anger management, and anxiety reduction.
- Supervise associate clinicians, providing mentorship and guidance.
- Deliver culturally sensitive care to diverse clients with histories of HIV/AIDS, PTSD, sexual assault, addictions, and Borderline Personality Disorder.
- Founded and scaled multi-provider psychotherapy practice with integrated administrative and clinical systems.
- Developed and enforced policies, procedures, and compliance protocols for practice operations.
- Implemented telehealth infrastructure, ensuring HIPAA compliance and efficient service delivery.
- Created workflows for scheduling, billing, and documentation that streamlined operations.
- Designed supervision and mentorship programs for associate clinicians.
- Lead and directed team of 15 clinical personnel and support staff.
Telehealth Supervisor / Therapist
Telehealth Platforms: Cerebral, Motivo, Wellnite
01.2021 - 01.2024
- Provided virtual therapy to 5–10 clients across New York State.
- Delivered clinical and administrative supervision to LMSWs.
- Maintained documentation in accordance with platform policies.
- Collaborated with interdisciplinary teams to achieve optimal outcomes.
- Assisted providers in managing crisis situations.
- Facilitated training and peer support groups for provider networks.
- Conducted documentation audits to ensure compliance and quality.
- Assisted HR with onboarding, training, and mentorship for new clinicians.
- Consulted on evidence-based treatment implementation and evaluation.
- Standardized workflows for treatment planning and diagnostic practices.
Program Supervisor
Catholic Charities
01.2012 - 01.2015
- Supervised a team of 5 caseworkers in child welfare and family treatment programs.
- Managed staff hiring, training, and performance evaluations.
- Ensured compliance with ACS and FFT-CW documentation standards.
- Represented the director in interagency and administrative meetings.
- Implemented new program protocols to improve service delivery.
- Developed tracking forms to monitor FASP completion and paperwork timeliness.
- Conducted Diagnostic Team Meetings to strengthen multidisciplinary collaboration.
Acting Executive Director / Director of Clinical Services / Clinical Supervisor
Housing Works AIDS Adult Day Health Care Center / Keith D. Cylar House
01.2009 - 01.2012
- Oversaw quality management of the ADHC and primary care clinic.
- Managed daily operations of a 36-unit scatter site residence.
- Supervised multidisciplinary staff and facilitated clinical/administrative oversight.
- Directed hiring, termination, disciplinary actions, and staff development.
- Addressed client complaints and ensured timely resolution.
- Created and maintained systems to monitor treatment planning.
- Designed and implemented internal auditing systems for compliance with funding sources.
- Implemented and administered client satisfaction surveys for program development.
Unit Social Worker
Montefiore Medical Center
01.2006 - 01.2009
- Provided psychosocial assessment and support across multiple hospital units.
- Coordinated discharge planning with interdisciplinary teams.
- Supervised 3 social work assistants.
- Trained and oriented new employees to hospital protocols.
- Developed staff orientation materials to streamline new employee onboarding.
- Acted as liaison between social work and medical teams to improve workflow.
Clinical Social Worker / Managed Care Social Worker
Village Care of New York AIDS Day Treatment Program
01.2003 - 01.2005
- Conducted psychosocial assessments and coordinated intakes.
- Provided supportive counseling and facilitated support groups.
- Supervised staff in absence of clinical supervisor.
- Treated MICA clients with complex Axis I & II diagnoses.
- Built collaborative partnerships with external agencies (HASA, ADAP, coalition for the homeless).
- Contributed to Medicaid SNP: AmidaCare program development.
- Conducted 5-7 group counseling sessions each week.
Virology Clinic Social Worker
Bellevue Hospital Center
01.2001 - 01.2003
- Conducted psychosocial assessments and provided counseling.
- Assisted patients with Medicaid, ADAP, and disability benefits.
- Acted as liaison across disciplines to coordinate care.
- Implemented and led a weekly HIV/AIDS support group.
Education
Ph.D. Program - Clinical Sexology
Modern Sex Therapy Institute
West Palm Beach, FL01.2024
Certificate - Gestalt Therapy
Gestalt Center For Psychotherapy & Training
New York, NY01.2010
Master of Social Work -
New York University
New York, NY09.2000
Bachelor of Arts - English/Creative Writing
Binghamton University
Binghamton, NY05.1998
Skills
- Human Resources Management & Compliance
- Recruitment, Onboarding & Training
- Employee Relations & Performance Management
- Policy Development & Implementation
- Program & Operations Administration
- Regulatory Standards (JCAHO, ACS, Medicaid/Medicare)
- Conflict Resolution & Crisis Management
- Payroll, Scheduling & Workflow Optimization
- Quality Improvement & Internal Auditing
Certification
- Certified Gestalt Therapist
- SIFI Certified Supervisor
- Licensed Clinical Social Worker (NY, NJ, AZ, CT, FL)
Timeline
Travel Social Worker / Medical Social Worker Liaison
Navajo Health Foundation / Sage Memorial Hospital
08.2025 - Current
Telehealth Supervisor / Therapist
Telehealth Platforms: Cerebral, Motivo, Wellnite
01.2021 - 01.2024
Program Supervisor
Catholic Charities
01.2012 - 01.2015
Acting Executive Director / Director of Clinical Services / Clinical Supervisor
Housing Works AIDS Adult Day Health Care Center / Keith D. Cylar House
01.2009 - 01.2012
Owner / Clinical Supervisor / Therapist
Healing Our Parts Group Psychotherapy Practice, LLC
01.2008 - Current
Unit Social Worker
Montefiore Medical Center
01.2006 - 01.2009
Clinical Social Worker / Managed Care Social Worker
Village Care of New York AIDS Day Treatment Program
01.2003 - 01.2005
Virology Clinic Social Worker
Bellevue Hospital Center
01.2001 - 01.2003
Ph.D. Program - Clinical Sexology
Modern Sex Therapy Institute
Certificate - Gestalt Therapy
Gestalt Center For Psychotherapy & Training
Master of Social Work -
New York University
Bachelor of Arts - English/Creative Writing
Binghamton University
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