Michael Cox
Bettendorf,IA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Area Director of Operations
Walgreens Boots Alliance
03.2015 - Current
- Demonstrate proficiency and expertise in managing multiple districts consisting of 96 branches with $900 million in revenue. Enhance daily operations to increase revenue and achieve sales growth.
- Display superior interpersonal skills to resolve and supervise organizational HR situations within company. Showcased flexibility to manage $100 million payroll budget.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
- Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
District Manager
Walgreens Boots Alliance
09.2003 - 03.2015
- Supervise 26 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Conceptualized internal and external pharmacy operational management to enhance profitability and exceed revenue growth.
- Reinforced strategic direction, field knowledge and leadership, leading to expansion of 18 to 26 stores while sustaining sales goals.
- Developed profitability strategies and prioritization of product line categories.
- Collaborated with location leadership, including store and pharmacy managers, and staff with administrative roles to create environment with quick and consistent services to achieve highest level of satisfaction.
Education
Bachelor of Science - Business Administration And Management
Illinois State University
Normal, ILBachelor of Science - Accounting And Business Management
Illinois State University
Normal, ILSkills
- Microsoft Office (Word, Excel, PowerPoint, Microsoft Teams)
- P&L Responsibility
- Strategic Vision
- Client Advocacy
Training & Certification
Situational Leadership II | 2018
Disc Profile Assessment | 2017
Frontier Professional Development Training | 2016
GROW Leadership Training | 2009
Timeline
Area Director of Operations
Walgreens Boots Alliance
03.2015 - Current
District Manager
Walgreens Boots Alliance
09.2003 - 03.2015
Bachelor of Science - Business Administration And Management
Illinois State University
Bachelor of Science - Accounting And Business Management
Illinois State University
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