Michael Cox
St.Petersburg,FL
Summary
Dynamic leader with a proven track record at Bj's Wholesale Club, enhancing team performance through effective leadership and innovative management strategies. Excelled in staff development and schedule optimization, significantly improving operational efficiency. Skilled in maintaining high customer service standards and resolving complex issues, demonstrating exceptional problem-solving and team management abilities.
Overview
16
16
years of professional experience
Work History
Person-In-Charge
Bj's Wholesale Club
12.2023 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
Customer Service Cashier
Kroger
08.2022 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Front End Manager
Bj's Wholesale Club
06.2008 - 07.2022
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
Education
High School Diploma -
River Ridge High School
New Port Richey, FL06.1999
Skills
Effective Leadership
Team Management
Staff Development
Innovation Skills
Accomplishments
2016 Employee of the year
Timeline
Person-In-Charge
Bj's Wholesale Club
12.2023 - Current
Customer Service Cashier
Kroger
08.2022 - 12.2023
Front End Manager
Bj's Wholesale Club
06.2008 - 07.2022
High School Diploma -
River Ridge High School