Michael Cox
Summary
Dynamic grocery management professional with 14 years at United Supermarkets, excelling in inventory coordination and customer service. Proven track record in training teams and enhancing store operations, leading to improved product availability and customer satisfaction. Skilled in problem-solving and effective communication, driving sales through strategic merchandising initiatives.
Overview
15
15
years of professional experience
Work History
Living Well Grocery Manager
United Supermarkets
Lubbock, TX
08.2019 - Current
- Oversaw inventory management and stock replenishment processes to ensure optimal product availability.
- Implemented and maintained safety protocols for food product and equipment handling.
- Streamlined daily operations by organizing merchandise displays to enhance customer experience.
- Mastered specialty products, including gluten-free and keto organic offerings.
Assistant Service Manager
United Supermarkets
Lubbock, TX
02.2015 - 08.2019
- Assisted in managing daily operations to ensure exceptional customer service and satisfaction.
- Coordinated staff schedules to optimize coverage and enhance operational
- Trained new team members on service standards and operational procedures.
- Managed key carrying responsibilities, supervising staff and optimizing store performance.
- Managed payroll activities, including data entry and verification, to support financial accuracy and employee satisfaction.
Assistant Grocery Manager
United Supermarkets
Lubbock, TX
08.2014 - 02.2015
- Assisted in managing inventory levels to ensure product availability and minimize waste.
- Coordinated daily operations, including staff scheduling and task assignment for optimal workflow.
- Trained new employees on store policies, procedures, and customer service standards.
- Assisted in managing store operations across all departments. Supported team members in daily tasks to maintain store efficiency. Helped coordinate inventory management and customer service initiatives.
- Collaborated with vendors to negotiate pricing and optimize supply chain processes.
- Performed key tasks to promote inviting grocery store appearance.
- Collaborated with other department managers to align store goals and initiatives for unified success.
- Maintained a clean and organized store environment by enforcing strict safety standards and sanitation practices.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Living Well Grocery Manager
United Supermarkets
Lubbock, TX
03.2013 - 08.2014
- Oversaw daily store operations, ensuring compliance with safety and health regulations.
- Managed inventory levels, optimizing stock rotation to reduce waste and enhance product availability.
- Trained and mentored staff on customer service best practices to improve overall shopping experience.
- Implemented promotional displays, driving sales while enhancing visual merchandising strategies.
- Managed oversight of specialty items such as gluten-free, organic, and keto.
Grocery Stocker
United Supermarkets
Lubbock, TX
01.2013 - 03.2013
- Stocked shelves efficiently to ensure product availability and organization.
- Assisted in inventory management by monitoring stock levels and conducting regular audits.
- Operated warehouse equipment, including pallet jacks and forklifts, to move merchandise safely.
- Collaborated with team members to maintain store cleanliness and presentation standards.
Grocery Sacker
United Supermarkets
Lubbock, TX
08.2011 - 03.2013
- Assisted customers with bagging groceries efficiently and accurately.
- Maintained cleanliness and organization of sacking area to enhance workflow.
- Collaborated with team members to ensure timely completion of customer orders.
- Adapted to varying customer needs while providing exceptional service.
Education
Bachelor of Science - Exercise And Sports Science
Texas Tech University
Skills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Leadership skills 13 years management
- Training and mentoring
- Complaint handling
- Scheduling coordination
- Inventory merchandising
- Ordering of products
- Store opening
- Problem-solving abilities
- Reliability
- Excellent communication
Timeline
Living Well Grocery Manager
United Supermarkets
08.2019 - Current
Assistant Service Manager
United Supermarkets
02.2015 - 08.2019
Assistant Grocery Manager
United Supermarkets
08.2014 - 02.2015
Living Well Grocery Manager
United Supermarkets
03.2013 - 08.2014
Grocery Stocker
United Supermarkets
01.2013 - 03.2013
Grocery Sacker
United Supermarkets
08.2011 - 03.2013
Bachelor of Science - Exercise And Sports Science
Texas Tech University