Michael Craig
Anchorage
Summary
Customer service professional with proven track record in leading counter operations and ensuring smooth customer interactions. Known for strong team collaboration and results-driven approach. Reliable and adaptable, excelling in dynamic environments with skills in customer service and problem-solving.
Overview
2026
2026
years of professional experience
Work History
Fuel Station Attendant
Circle K
10.2025 - Current
- Managed fuel inventory levels to ensure optimal availability and minimize service interruptions.
- Operated cash register, processed transactions efficiently, and provided accurate change to customers.
- Maintained cleanliness and organization of fueling area, enhancing customer safety and satisfaction.
- Assisted in training new staff on safety protocols and operational procedures for fuel dispensing.
Security
Mash LC
2023 - 09.2025
- Helped with emergency response strategies and led drills to enhance readiness for diverse situations.
- Monitored surveillance systems to detect any suspicious activities or unauthorized access attempts
- Conducted regular risk assessments to identify vulnerabilities and implemented appropriate countermeasures to mitigate potential threats
Front Desk Agent
Extended Stay America
05.2022 - 01.2024
- Managed guest check-ins and check-outs efficiently, ensuring smooth operations.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate room inventory and facilitated reservations using property management software.
- Implemented process improvements to enhance overall guest satisfaction and operational efficiency.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Fuel Station Attendant
Speedway Gas Station
04.2022 - 12.2023
- Monitored compliance with health and safety regulations, ensuring a safe environment for customers and employees.
- Resolved customer inquiries and complaints effectively, promoting positive customer experiences and loyalty
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
Line Cook
Yes Bistro
05.2022 - 08.2022
- Prepared and presented high-quality dishes in line with restaurant standards.
- Collaborated with kitchen staff to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of workstations to uphold safety standards.
Fuel Station Attendant
Ouick Trip
09.2018 - 03.2022
- Resolved customer inquiries and complaints effectively, promoting positive customer experiences and loyalty.
- Conducted regular inspections of fueling equipment, identifying maintenance needs to prevent operational disruptions.
- Implemented improved workflow practices to enhance service speed during peak hours, increasing overall efficiency.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
Front Desk Agent
Best Western Hotel
09.2018 - 11.2021
- Managed guest check-in and check-out processes, ensuring smooth transitions and high satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate room inventory and reservation systems to optimize occupancy rates.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Freezer Shift Lead
Sliver Bay Sea Foods
06.2018 - 09.2018
- Supervised daily operations to ensure team efficiency and adherence to company policies.
- Trained new staff on operational procedures, enhancing team knowledge and performance.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Coordinated staff schedules to optimize coverage and meet fluctuating demand levels.
- Managed inventory levels, ensuring stock availability while minimizing excess waste.
- Collaborated with management to develop strategic initiatives for continuous improvement in service delivery.
Dispatcher
Geneva Woods Pharmacy, Inc
07.2017 - 06.2018
- Coordinated logistics and routing for timely delivery of services.
- Managed communication between drivers and clients to ensure optimal service levels.
- Monitored vehicle locations using GPS and dispatch software for efficient operations.
- Developed schedules and assignments based on priority and resource availability.
Mason Journeyman
Gwinnett Inc
06.2015 - 12.2017
- Constructed and repaired masonry structures using bricks, blocks, and stones to meet project specifications.
- Employed various tools and equipment to ensure precision in cutting and shaping materials.
- Collaborated with team members to execute projects efficiently while adhering to safety protocols.
- Mentored junior masons on best practices for mixing mortar and laying bricks effectively.
Education
GED -
Woodlawn Highschool
Baltimore, MDSkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Punctual and reliable
- Effective communication
- Strong work ethic
- Patience and empathy
Timeline
Fuel Station Attendant
Circle K
10.2025 - Current
Front Desk Agent
Extended Stay America
05.2022 - 01.2024
Line Cook
Yes Bistro
05.2022 - 08.2022
Fuel Station Attendant
Speedway Gas Station
04.2022 - 12.2023
Fuel Station Attendant
Ouick Trip
09.2018 - 03.2022
Front Desk Agent
Best Western Hotel
09.2018 - 11.2021
Freezer Shift Lead
Sliver Bay Sea Foods
06.2018 - 09.2018
Dispatcher
Geneva Woods Pharmacy, Inc
07.2017 - 06.2018
Mason Journeyman
Gwinnett Inc
06.2015 - 12.2017
Security
Mash LC
2023 - 09.2025
GED -
Woodlawn Highschool