Michael Cranse
Harley Davidson Technician
Sparks,NV
Summary
Quality-driven Technical Specialist eager to leverage 20+ years of field experience in new position with room for advancement. Enthusiastic about improving business IT standards and optimizing resources.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Technical Specialist
Reno Harley Davidson
Reno, NV
07.2021 - Current
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Conducted service appointments to diagnose and fix problems.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Examined previously completed work for accuracy.
- Set up and operated mechanical and manual tools and equipment.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Maintained certifications and completed training on systems and components.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Installed new components or replaced defective parts to restore functionality.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
General Manager
Reno KTM
Reno, NV
08.2017 - 07.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
Material Expeditor
R&R Mechanical Service
Santa Rosa, CA
09.2006 - 09.2010
- Maintained inventory management supply storage rooms by following stock locations and prescribed supply quantities.
- Conducted warehouse cycle counts and rotated stock.
- Verified shipments received and entered receipts into materials management system.
- Operated forklifts, pallet jacks, hand trucks and dollies.
- Packaged products and goods to arrange transportation for shipment.
- Processed delivery of carrier and prime vendor packages.
- Sorted products and materials into predetermined sequences for display, packing, shipping and storage.
- Transported materials to processing and shipping using conveyors, pumps and hand trucks.
Owner/Operator
M.C. Motorcycles
Klamath Falls, OR
03.2004 - 09.2006
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
Lead Technician
Michael's Harley Davidson
Cotati, CA
06.2000 - 03.2004
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Entered and distributed work orders to other technicians.
- Tested components, assemblies and systems to diagnose problems.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Recommended corrective and preventive actions to boost product reliability.
- Supplied production data to field operators, technicians, engineers and supervisors.
- Fostered relationships with internal and external customers.
- Completed training on OEM equipment maintenance, occupational safety and heavy equipment operations.
Technician
Santa Rosa Vee-twin
Santa Rosa, CA
03.1998 - 03.2000
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Operated various diagnostic tools to determine repair plans. Dyno-Jet certified
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Used bolts, rivets and screws to fasten parts.
Education
Associate of Science - Motorcycle Maintenance And Repair Technology
M.M.I.
Phoenix, AZ02.1998
High School Diploma -
Portola Junior/Senior High School
Portola, CA06.1992
Skills
- Technical Support Background
- Hardware and Software Updates
- Expertise in [System]
- Technical Specification Updates
- Welding Understanding
- Machining Experience
- Conflict Resolution
- Organizational Skills
- Problem Resolution
- Reliable & Trustworthy
- Maintenance & Repair
- First Aid/CPR
- Relationship Building
Accomplishments
My proformance in the capacity of General Manager of Reno KTM lead to the eventual sale of the business. I boosted sales to all time records as well increased the revenue of the service department all while in the mist of a global pandemic. I still have a family type relationship with those owners.
Since being with Reno Harley Davidson we have achieved a Gold rating with the manufacture which we are all very happy for. I have sold many bikes there as well as recommended people for employment that are very active with in the corporation today.
Certification
- [Certificates include DYNO-JET, Polaris, Indian and a advanced technician rating with the Harley Davidson manufacture. To include all products manufactured from 1936 to present. I have all the patches and paperwork to prove it.
Timeline
Technical Specialist
Reno Harley Davidson
07.2021 - Current
General Manager
Reno KTM
08.2017 - 07.2023
Material Expeditor
R&R Mechanical Service
09.2006 - 09.2010
Owner/Operator
M.C. Motorcycles
03.2004 - 09.2006
Lead Technician
Michael's Harley Davidson
06.2000 - 03.2004
Technician
Santa Rosa Vee-twin
03.1998 - 03.2000
Associate of Science - Motorcycle Maintenance And Repair Technology
M.M.I.
High School Diploma -
Portola Junior/Senior High School
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