Michael Crawford
McKinney,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Credential Sales Representative/ Hybrid + AMS
ASSA ABLOY
Plano, Texas
05.2025 - Current
- Generated $245,000 of revenue through multiple channel outreach strategies (email, Microsoft bookings, and cold calling).
- Managed strategic outbound communication campaigns targeting 1800 properties, boosting product awareness and driving customer engagement.
- Led development of customer-facing credential ordering resources with e-store and marketing, reducing repetitive inquiries and increasing customer self-service adoption.
- Managed credential/parts sales support and customer quoting while maintaining CRM/ERP accuracy (ServiceNow, Dynamics AX).
- Analyzed quarterly keycard sales performance using Analyzer reporting to identify seasonal demand trends and optimize outreach strategies.
Sales Development Representative
Review Wave
McKinney, TX
04.2024 - 12.2024
- Drove $65,000 in revenue by fostering client relationships, identifying upsell opportunities, and delivering tailored solutions to meet client needs.
- Utilized SalesLoft and Salesforce to identify sales opportunities and support 25+ clients monthly.
- Recommended expert solutions, while communicating business requirements with existing customers and prospects.
Lead Retail Sales Consultant
FedEx
Allen, TX
08.2021 - 04.2024
- Oversaw 30+ accounts to fulfill orders, process sales tickets, negotiate with small businesses, and present tailored print job offers, strengthening client relationships and encouraging repeat business.
- Enhanced store productivity by 35% through the implementation of promotional products and sales techniques.
- Implemented changes to store review system resulting in a remarkable 65% increase, with the addition of 50 customer reviews to the database.
Education
High School Diploma -
John B. Connally High School
Austin, TXSkills
- Sales Planning & Forecasting
- Lead Generation
- Revenue Enhancement
- Analysis
- Cross-Functional Collaboration
- Stakeholder Communications
- Problem Solving
- Relationship Management
Certification
- Project Management Foundations: Quality
- Systems Thinking
- SAP S/4HANA Essential Training
- Strategic Planning Foundations
- Vingcard Hardware Certification
Timeline
Credential Sales Representative/ Hybrid + AMS
ASSA ABLOY
05.2025 - Current
Sales Development Representative
Review Wave
04.2024 - 12.2024
Lead Retail Sales Consultant
FedEx
08.2021 - 04.2024
High School Diploma -
John B. Connally High School