Michael Crawford
McKinney,TX
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Looking to maximize my experience as an Sales Development Representative through effective leadership and collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Development Representative
Review Wave
McKinney, TX
04.2024 - Current
- Drive business growth by managing the qualification process to identify Ideal Customer Profiles (ICPs).
- Consistently achieved 100% of sales quota by generating, nurturing, and managing leads.
- Developed and refined training materials to enhance efficiency within the sales department.
- Assisted with time trials and process improvements, including data enrichment, sales cadences, and scheduling meetings.
- Partnered with Account Executives to increase the lead show rate from 46% to 75% and the close rate from 50% to 70%.
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Utilized Salesforce to update lead records, generate detailed reports, and track lead history, effectively securing and managing the sales pipeline.
- Developed and implemented sales cadences in Salesloft, boosting cold lead activity by 10% and creating workflows that enhanced outreach efficiency for the Sales team.
Lead Retail Sales Consultant
FedEx
Allen, TX
08.2021 - 04.2024
- Provided practical support to clients by assessing needs and customer preferences for maximum customer satisfaction and retention.
- Improved customer experience by greeting customers with a positive attitude and utilizing open-ended inquiries to determine their requirements.
- Trained team members on proven strategies to surpass operational and sales targets.
- Acknowledged with the Employee of the Month title for demonstrating exceptional performance.
- Implemented changes to store review system resulting in a remarkable 65% increase, with the addition of 50 customer reviews to the database.
- Enhanced store productivity by 35% through the implementation of promotional products and sales techniques.
- Strengthened client relationships and generated repeated business by overseeing 30+ clients fulfilling orders, processing sales tickets, negotiating with small businesses, and presenting better print job offers.
Sales Representative
AT&T
McKinney, TX
10.2018 - 08.2021
- Presented product features and competitive advantage via professional sales presentations and seminars.
- Increased customer satisfaction and revenue growth by developing and executing marketing strategies and techniques.
- Recommended expert solutions, while communicating business requirements with existing customers and prospects.
- Reached sales quota by successfully supporting 50+ clients monthly
- Earned a strong reputation as a commission sales representative.
- Attained excellent client satisfaction ratings by delivering high-standard customer service.
- Promoted leadership traits in staff of 25 through training and professional skills development.
Store Associate
Dollar General
Austin, TX
01.2016 - 10.2018
- Welcomed customers and assisted in locating merchandise, while also providing suitable options based on their preferences.
- Delivered information regarding store policies and effectively resolved customer concerns and issues.
- Maintained a balanced and organized cash register by accurately managing cash, counting change, and securely storing coupons.
- Led restocking of sales floor with updated merchandise and ensured accurate signage for current promotions.
Education
High School Diploma -
John B. Connally High School
Austin, TXSkills
- Strategic Planning & Execution
- Sales Planning & Forecasting
- Customer Satisfaction & Retention
- Lead Generation
- Consultative Selling
- Customer Relationship Building
- Product Marketing & Launch
- Contract Negotiations
- Revenue Enhancement
- Team Training & Leadership
Certification
QuickBooks Pro Advisor
Personal Information
Title: Sales Development Representative
Timeline
Sales Development Representative
Review Wave
04.2024 - Current
Lead Retail Sales Consultant
FedEx
08.2021 - 04.2024
Sales Representative
AT&T
10.2018 - 08.2021
Store Associate
Dollar General
01.2016 - 10.2018
High School Diploma -
John B. Connally High School
QuickBooks Pro Advisor
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