Michael Crocco
Manalapan,NJ
Summary
Dynamic leader with a proven track record at Estrella Azul LLC, enhancing operational efficiency and driving a 20% increase in sales through strategic planning and team leadership. Skilled in P&L management and fostering strong customer relationships, I excel in motivating teams for peak performance and implementing process improvements for sustained growth. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Estrella Azul LLC
Manalapan, NJ
10.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Collaborated with cross-functional teams to develop innovative solutions.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Manager
Rook Coffee
Freehold, NJ
01.2018 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Shift Lead
Rook Coffee Roasters
Man, WV
01.2016 - 04.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
Shift Lead
Mixed Greens & Grill
Manalapan, Nj
06.2013 - 04.2017
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
Education
BBA - Business
Rutgers University
Camden08.2021
Associate of Arts - Liberal Arts And Sciences
Brookdale Community College
Lincroft, NJ06.2018
High School Diploma -
Manalapan High School
Manalapan, NJ06.2015
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- Administrative Skills
- P&L Management
- Team training and development
- Motivation
- Client Relations
- Schedule Management
- Staff Motivation
- Labor Cost Controls
- Process Improvements
- Deadline-oriented
- Strategic Planning
- Performance Improvement
- Vendor relationships
- Project Management
- Consistently meet goals
- Performance Improvements
- Exceptional interpersonal communication
- Staffing
Timeline
General Manager
Estrella Azul LLC
10.2021 - Current
Assistant Manager
Rook Coffee
01.2018 - 06.2019
Shift Lead
Rook Coffee Roasters
01.2016 - 04.2018
Shift Lead
Mixed Greens & Grill
06.2013 - 04.2017
BBA - Business
Rutgers University
Associate of Arts - Liberal Arts And Sciences
Brookdale Community College
High School Diploma -
Manalapan High School