Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Cross

Clarksville ,Tn

Summary

Hardworking employee enthusiastic about learning the collison field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. 10 years experience in the same shop.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Service Advisor

Service King Collision/ Crash Champions
Clarksville, Tn
08.2021 - Current

Repair planning with focus on customer service. Documenting damages with photos and writing estimates and supplements. Parts sourcing as well as ordering and invoicing. Managing collision repairs such as coordinating with sublet vendors and doing quality inspections on completion. AR research and verify payments and follow up on payments.

Customer Experience Representative

Service King Collision
Clarksville, TN
02.2021 - 08.2021

Office coordinating and customer service. Answering phones as well as scheduling and giving customer updates. Customer check in and check outs on completion. Checking insurance assignments and requesting them.

Parts Manager

Service King Collision
Clarksville, TN
09.2019 - 02.2021

Auto parts sourcing. And ordering. Price matching profit matching and managing gross profit. Inspecting parts for damage, defects and correctness. Up loading invoices, managing returns and credits. Organizing and storing auto parts. Keeping good relationships with vendors.

Paint Prepper

Service King Collision
Clarksville, TN
03.2017 - 09.2019

Inspecting parts for damage and defects. Inspecting body work. Spraying primer on repaired panels. Blocking primer. Fixing chips and scratches. Prepping parts for paint by cleaning, sanding and scuffing the parts. Taping up cars to go into the paint booth. Pre cleaningamd degreasing. Cleaning paint guns. Wet sanding, buffing and polishing.

Parts Manager

Service King Collision
Clarksville, TN
04.2014 - 03.2017

Auto parts sourcing. And ordering. Price matching profit matching and managing gross profit. Inspecting parts for damage, defects and correctness. Up loading invoices, managing returns and credits. Organizing and storing auto parts. Keeping good relationships with vendors.

Detailer

Service King Collision
Clarksville, TN
10.2013 - 04.2014

Cleaning cars after collision repairs inside and outside. Perform quality checks. Shop and parking lot cleaning and maintenance. Taking out trash and parking cars.

Department Manager

Pet Palace Of Clarksville
Clarksville, TN
05.2009 - 10.2013

Caring for exotic reptiles, amphibians, fish and arachnids. Including feeding, cleaning, and breeding. Cleanings enclosures, tanks and cages. Ordering animals and inspecting animals. Administering medicines. Sales. Researching and educating customers about animals.

Laborer

H&h Contractors
Clarksville, TN
05.2005 - 08.2008

General construction labor. Some small equipment operation. Light welding and plumbing.

Education

Diploma -

Rossview High School
Clarksville, TN
05.2003

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Listening Skills
  • Attention to Detail
  • Service Estimates
  • Technical knowledge
  • Handling Customer Complaints
  • Complaint resolution
  • Service Scheduling
  • Goal-oriented mindset
  • Staff education and training
  • Workflow Management
  • Performance Goals
  • Repairs Scheduling
  • Data Processing
  • Customer Relationship Management
  • Documentation And Reporting
  • Team Collaboration
  • Quality Control
  • Records Management
  • Data Entry
  • Cost Estimation
  • Quality Inspection
  • Tech-Savvy
  • Account Management
  • Repair Quality Inspections
  • Progress Reporting
  • Mechanical Aptitude
  • Problem Resolution
  • Teamwork and Collaboration
  • Document and Records Management
  • Issue and Complaint Resolution
  • Report creation

Certification

Fully I-car certified and up to date.

Timeline

Service Advisor

Service King Collision/ Crash Champions
08.2021 - Current

Customer Experience Representative

Service King Collision
02.2021 - 08.2021

Parts Manager

Service King Collision
09.2019 - 02.2021

Paint Prepper

Service King Collision
03.2017 - 09.2019

Parts Manager

Service King Collision
04.2014 - 03.2017

Detailer

Service King Collision
10.2013 - 04.2014

Department Manager

Pet Palace Of Clarksville
05.2009 - 10.2013

Laborer

H&h Contractors
05.2005 - 08.2008

Diploma -

Rossview High School
Michael Cross