Michael Culley

Developed seasonal offerings that pair well with executive Chefs menu items.

• Maintains dining ambiance with an enthusiastic attitude.

• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.

• Servers greet guests, take and input orders, and ensure food and beverages are delivered in a timely fashion.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Worked directly with spirit brands such as Belvedere, Buffalo Trace Distillery , New Riff Distillery, Grey Goose, and Patron

• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Created specialty items, as well as seasonal cocktails to pair well witch kitchen offerings

• Cultivated warm relationships with regular customers.
• Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.