Michael Damiano
Brock,NE
Summary
With over 40 years in the elevator industry, as a mechanic and in management. I am qualified to troubleshoot and determine potential maintenance and safety problems.
Skilled in customer service management and problem-solving, I led teams to significantly improve service quality through innovative solutions and staff development. Expert in quality assurance, I fostered a culture of continuous improvement and critical thinking.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Service Manager
Jersey Elevator
06.2016 - 01.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Monitored service staff performance and provided feedback for improvement.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Service Supervisor
Otis Elevator Company
06.2006 - 06.2014
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
Service Supervisor / Service Manager
Dover / ThyssenKrupp Elevator Co.
11.1993 - 12.2006
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Obtained a New Jersey Elevator Inspectors License.
Elevator Service Mechanic
Atlantic Elevator Co.
06.1980 - 11.1993
- Provided maintenance and repairs to all types of elevators.
- Provided troubleshooting and repairing problems to eliminate shut downs.
- Prevented costly future repairs for customers by identifying potential issues during routine maintenance checks.
- Reduced downtime for clients with prompt repair services.
- Improved customer satisfaction by providing timely and accurate diagnoses of mechanical issues.
- Maintained professional growth by attending industry conferences, workshops, and training sessions to stay up-to-date on the latest vehicle technologies and repair techniques.
- Conducted preventive maintenance inspections and routine service.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Education
GED -
Hackensack HS
Hackensack NJ06.1983
High School Diploma -
Franklin Roosevelt HS
Brooklyn NY06.1974
Skills
- Customer Service
- Customer Service Management
- Problem-Solving
- Critical Thinking
- Quality Assurance
- Quality Control
Certification
New Jersey Elevator Inspectors License HHS
Timeline
Service Manager
Jersey Elevator
06.2016 - 01.2024
Service Supervisor
Otis Elevator Company
06.2006 - 06.2014
Service Supervisor / Service Manager
Dover / ThyssenKrupp Elevator Co.
11.1993 - 12.2006
Elevator Service Mechanic
Atlantic Elevator Co.
06.1980 - 11.1993
GED -
Hackensack HS
High School Diploma -
Franklin Roosevelt HS
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