Michael Daniels
North Wilkesboro,NC
Summary
Motivated General Manager with 8 years of experience in managing multiple restaurants. Motivates employees to exceed expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
11
11
years of professional experience
Work History
General Manager
Bojangles' Restaurants
Cornelius, NC
02.2022 - Current
- Managed budget, employee reviews, training,
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching staff on management principles, industry practices, company procedures, and systems.
- Organized budgets, P&L, and achieved margin targets keep pace with growth plans.
- Implemented operational strategies and effectively built customer and employee loyalty.
Relief Manager
Waffle House
Winston Salem:Clemmons:Mocksville, NC
09.2015 - 02.2022
- Recruited, onboarded, trained, and coached new staff.
- Performed shift change, cash audits, and inventory audits.
- Oversaw P&L for 3 separate units.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Project Coordinator
Lowe's Home Improvement
Wilkesboro, NC
02.2012 - 08.2015
- Liaison between client, installer, store, and vendor.
- Oversaw invoices and direct payment to General Contractors.
- Performed pertinent follow-up with all parties involved.
- Set up project plans that clearly detailed the full scope of work and timeline to client.
- Addressed and resolved client issues in a empathetic and professional manner.
- Analyzed pain points during installs and provided compensation if deemed necessary.
Education
High School Diploma -
North Wilkes High School
Traphill, NC2012
Skills
- Microsoft Office certified
- Exceptional communication skills
- Strong vendor relations
- Training development aptitude
- Mediation capability
- Creative problem solver
- Exceptional workflow management
- P&L management
- Recruitment oriented
- Product ordering/Inventory Control
- Labor and Overhead Cost Estimation
Timeline
General Manager
Bojangles' Restaurants
02.2022 - Current
Relief Manager
Waffle House
09.2015 - 02.2022
Project Coordinator
Lowe's Home Improvement
02.2012 - 08.2015
High School Diploma -
North Wilkes High School