Michael Darden
Dotty's Casino
Carson City,NV
9
years of professional experience
Dynamic bartender with a proven track record in delivering exceptional customer service, maintaining hygiene standards, and managing busy environments. Skilled in effective communication and complex problem-solving.
Work History
Bartender
2 Years 3 Months- Prepared and served a wide variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Managed cash register and processed transactions accurately during busy shifts.
- Monitored inventory levels, assisting in restocking supplies to prevent shortages.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Associate
1 Year 9 Months- Operated cash register, ensuring accurate transactions and efficient customer service.
- Prepared food items according to safety and quality standards, maintaining cleanliness throughout work area.
- Trained new associates on proper procedures, enhancing team performance and operational efficiency.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
Warehouse Worker
6 Months- Operated forklifts and pallet jacks to move inventory efficiently throughout warehouse.
- Maintained accurate inventory records using computerized tracking systems.
- Inspected incoming shipments for quality assurance and compliance with standards.
- Coordinated with team members to optimize workflow and meet daily targets.
- Assisted in organizing storage areas for improved accessibility and efficiency in retrievals.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
BOH Supervisor
2 Years 11 Months- Supervised daily kitchen operations to ensure compliance with food safety regulations.
- Trained and mentored team members on food preparation techniques and customer service standards.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Streamlined workflow processes to enhance efficiency during peak service hours.
- Monitored quality control measures to maintain high standards of food presentation and taste.
- Led training sessions focused on operational excellence and team collaboration strategies.
- Maintained high-quality food standards through regular inspection of ingredients and proper storage methods.
- Ensured timely completion of tasks by creating daily schedules for BOH staff and delegating responsibilities as needed.
- Reduced food waste by closely monitoring inventory levels and adjusting ordering practices accordingly.
- Improved customer satisfaction with consistent food quality and presentation by enforcing adherence to standardized recipes.
- Collaborated with FOH management to coordinate seamless dining experiences for guests, addressing any service issues promptly.
Education
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Patience and tolerance
Clear and effective communication
Outgoing personality
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Complex Problem-solving
Payment processing
Handling difficult customers
Cash register operation
Menu memorization
Memory retention
Hospitality service expertise
Beverage preparation
Inventory
Staff management
Health codes compliance
Food preparation
Timeline
Bartender
Dotty's Casino
11.2019 - 02.2022Read More
Associate
in N Out Burger
06.2017 - 03.2019Read More
Warehouse Worker
L&M Fleet Supply
10.2015 - 04.2016Read More
BOH Supervisor
Freddy's Frozen Custard & Steakburgers
09.2012 - 08.2015Read More
DC. Oakes High Shool
High School Diploma
Read More