Michael Davis
Summary
I have been in customer service for the last 15 years. Mostly as a bartender and kitchen worker. As a restaurant worker I have been serving and making customers happy for years. I also did prep work inventory and helped with overall customer satisfaction.
The last two years i worked as a countertop installer. My job was to tear out and replace countertops. While I was there my job was to interact and and insure that the customer was happy with what they were receiving.
Overview
13
13
years of professional experience
Work History
Bartender/Kitchen Supervisor
Emelio's Restaurant & Catering
03.2011 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Received orders through phone and communicated the orders to the kitchen staff.
- As Manager on duty handled customer complaints.
Countertop Installer
Ohio Home Pro
03.2022 - 03.2024
- Collaborated with team members to complete complex countertop installations in a timely manner
- Maintained a safe working environment with proper use of tools, equipment, and personal protective gear.
- Enhanced customer satisfaction by providing precise and efficient countertop installation services.
- Communicated with customers on variety of ways to maintain, clean, and take care of countertops.
- Had conversations before and after countertop completion about concerns that customers had.
Education
High School Diploma -
Hilliard Davidson High School
Hilliard, OH06.2005
Skills
- Suggestive Selling
- Customer service
- Food Service
- Beverage Preparation
- Food Preparation
- Food/Beverage Inventory
- Customer support
Timeline
Countertop Installer
Ohio Home Pro
03.2022 - 03.2024
Bartender/Kitchen Supervisor
Emelio's Restaurant & Catering
03.2011 - Current
High School Diploma -
Hilliard Davidson High School