Michael Davis
Elizabeth
Summary
Dynamic Service Advisor with a strong work ethic and excellent communication skills, adept at enhancing customer satisfaction at Parker Trailer & RV. Proven ability to resolve complaints effectively while managing service options and scheduling. Skilled in vehicle assessment and multitasking, contributing to improved service efficiency and customer loyalty.
Overview
16
16
years of professional experience
Work History
Service Advisor
Parker Trailer & RV
03.2018 - Current
- Assisted customers in understanding service options and recommendations
- Managed appointment scheduling to optimize service efficiency
- Provided support in resolving customer inquiries and complaints
- Gained knowledge of vehicle maintenance services and procedures
- Collaborated with technicians to ensure accurate service documentation
Route Driver
Fedex Ground Contracted
01.2017 - 11.2017
- Managed daily route planning to optimize delivery schedules and minimize delays.
- Completed daily logs and reports for accurate record-keeping, ensuring compliance with company policies and regulations.
- Improved customer satisfaction by delivering products accurately and on time.
Department Manager
Lowes Home Improvment
03.2010 - 01.2017
- Oversaw departmental operations, ensuring efficiency and adherence to company policies.
- Established performance benchmarks, motivating staff to achieve productivity targets consistently.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
Diploma - Auto Collision
Universal Technical Institute
Houston, TX08-2008
No Degree - Applied Science - Automotive
Aims Community College
Greeley, CO07-2007
High School Diploma -
Mountain Vista High School
Highlands Ranch, CO05-2006
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Trailer & Vehicle assessment
- Excellent communication
- Strong work ethic
- Attention to detail
- Complaint resolution
Timeline
Service Advisor
Parker Trailer & RV
03.2018 - Current
Route Driver
Fedex Ground Contracted
01.2017 - 11.2017
Department Manager
Lowes Home Improvment
03.2010 - 01.2017
Diploma - Auto Collision
Universal Technical Institute
No Degree - Applied Science - Automotive
Aims Community College
High School Diploma -
Mountain Vista High School
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