Michael Davis
Kewanee,IL
Summary
Customer service oriented professional backed by production experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dispatcher/Manager
Reeves Brothers Trucking
Lexington, TN
11.2013 - 01.2024
- Supervised daily dispatch operations, ensuring timely and accurate delivery of shipments.
- Developed and implemented efficient routing strategies to optimize transportation schedules.
- Trained and mentored new dispatch staff on operational procedures and software systems.
- Enhanced communication protocols between drivers and clients to improve service quality.
- Analyzed performance metrics to identify areas for process improvement in dispatch workflows.
- Coordinated equipment maintenance schedules to minimize downtime and ensure fleet reliability.
- Led cross-functional meetings to align dispatch objectives with overall company goals.
- Implemented training programs focused on safety compliance and best practices in logistics management.
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Implemented an effective performance evaluation system for dispatchers, leading to increased productivity and job satisfaction.
- Optimized resource allocation with strategic scheduling of staff shifts based on anticipated call volumes and workload demands.
- Assisted in the development of departmental budgets, prioritizing cost-effective solutions without sacrificing operational efficiency.
- Developed comprehensive training programs for new hires, ensuring thorough knowledge of company policies and procedures.
- Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
- Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Enhanced dispatch efficiency by streamlining communication processes and implementing a new routing system.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to management operational activities and maintained current records.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Evaluated current operational processes to help develop, implement and improve practices.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Answered phone calls and responded to customer emails.
- Monitored flow of paperwork and directed information to appropriate departments.
- Provided customers with information on products and services.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Managed customer accounts and invoicing.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Tracked and monitored vehicle performance and maintenance.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Utilized customer feedback to improve customer service.
Mechanic
United States Army Reserve
Fort Jackson, SC
06.2003 - 10.2013
- Diagnosed and repaired mechanical issues in military vehicles and equipment.
- Conducted preventative maintenance to ensure operational readiness of Army Reserve assets.
- Mentored junior mechanics on best practices for vehicle maintenance and repair techniques.
- Oversaw repair workflows, ensuring timely completion of projects within established safety standards.
- Utilized diagnostic tools to troubleshoot complex mechanical systems efficiently.
- Improved maintenance procedures, enhancing overall equipment reliability and performance metrics.
- Collaborated with cross-functional teams to coordinate repairs and optimize resource allocation.
- Developed training materials for new technicians, focusing on safety protocols and technical skills development.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
- Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
- Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
- Calculated costs of materials and labor to prepair detailed repair estimates.
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Conducted detailed pre-purchase inspections, aiding customers in making informed decisions.
- Trained new mechanics in diagnostic techniques, raising overall skill level of team.
- Facilitated knowledge sharing sessions on latest automotive technology trends among team.
- Improved engine performance with advanced tuning and modifications.
- Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.
- Contributed to revenue growth by upselling additional services when appropriate.
- Resolved electrical issues to enhance vehicle functionality and user experience.
- Implemented eco-friendly waste disposal methods, contributing to sustainability efforts.
- Achieved significant cost savings by negotiating better terms with parts suppliers.
- Customized vehicles according to client specifications, enhancing their overall satisfaction.
- Optimized workshop layout for improved efficiency, reducing time vehicles spent in repair.
- Streamlined appointment scheduling process, making it easier for customers to obtain service.
- Enhanced workshop safety with implementation of standardized procedures and regular safety drills.
- Increased vehicle reliability by conducting regular maintenance and thorough inspections.
- Led team to improve repair turnaround times, coordinating tasks to ensure efficient workflow.
- Diagnosed complex engine issues to restore vehicle performance, ensuring customer satisfaction.
- Assisted in development of predictive maintenance program, reducing unexpected breakdowns.
- Enhanced team morale and productivity by establishing positive work environment.
- Reduced downtime for clients, swiftly identifying and addressing mechanical faults.
- Streamlined inventory management, reducing waste and ensuring availability of necessary parts.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Coordinated with parts department to determine availability of necessary components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Performed emissions tests according to standard procedures.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Explained estimates and determined repair timelines to manage customer expectations.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Retained accurate records of purchases, titles and sales.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
01-2024
Skills
Medical Administrative Assistant
Medical Terminology
Medical Transcription
Patient Processing
Patient Registration
Medical Records Management
Check In
Check Out
Data Entry
Release of Information
HIPAA Compliance
Medical Laws & Ethics
CMS 1500 Claim Form
Billing Cycle
Claims Appeal Process
Medical Billing Knowledge
Third Party Billing
Medicare
Medicaid
HMO
PPO
Insurance Verification
Basic Coding Skills for ICD-10 & CPT
Anatomy & Physiology
Certification
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Timeline
Dispatcher/Manager
Reeves Brothers Trucking
11.2013 - 01.2024
Mechanic
United States Army Reserve
06.2003 - 10.2013
Diploma - Medical Administrative Assistant
Ultimate Medical Academy