Michael Dawson

• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

• Followed routine maintenance checklist.
• Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
• Followed safety precautions to avoid personal injury and provide safe work environment.
• Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.
• Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Shifted from initial role at Sunpower to a position in OceanSpray IT Helpdesk. After OceanSpray was downsized, I moved to Aerwave. After another team downsizing, I am now with WoltersKluwer.