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Michael Dawson
Tustin,CA
Summary
Dynamic Field Technician with 20 years of customer service experience from Spectrum, Cyclegear and Subway excelling in technical support and troubleshooting. Proven ability to enhance customer satisfaction through effective communication and adherence to safety protocols. Skilled in diagnostic testing and preventative maintenance, consistently achieving a 95% on-time service rate.
Overview
20
20
years of professional experience
Work History
Field Technician
Spectrum
Van Nuys, CA
07.2008 - 08.2024
- Installed and maintained telecommunications equipment, ensuring optimal performance for residential clients.
- Conducted on-site troubleshooting and repairs, resolving technical issues efficiently to minimize downtime.
- Provided technical support to customers in person, addressing inquiries effectively to improve user experience.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- I am also reliable, I would service close to 160 customers per month and would achieve a 95% on time rate month after month.
Forklift Operator
SUPPLY CHAIN SOLUTIONS LTD
Lancaster, CA
05.2005 - 07.2008
- Operated forklifts to transport materials across warehouse efficiently.
- Conducted routine safety checks on equipment to ensure operational compliance.
- Maintained accurate inventory records using warehouse management systems.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Merchandise Associate
Cyclegear
Palmdale, CA
05.2006 - 06.2008
- Managed inventory levels to ensure optimal stock availability and reduce excess merchandise.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Recognized in the district from our regional manager by beating sales goals as a team by over 10%
Sandwich Artist
SUBWAY®Restaurants
Palmdale,CA
11.2004 - 05.2005
- Prepared and assembled sandwiches following customer specifications and food safety guidelines.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Our team on average would service close to 100 customers per day.
Education
High School Diploma -
Palmdale High School
Palmdale, CA06-2004
Skills
- Field operations
- Workplace Safety
- Professional communication
- Detail Oriented
- Diagnostic testing
- Preventative maintenance
- 20 years Customer Service
Interests
Timeline
Field Technician
Spectrum
07.2008 - 08.2024
Merchandise Associate
Cyclegear
05.2006 - 06.2008
Forklift Operator
SUPPLY CHAIN SOLUTIONS LTD
05.2005 - 07.2008
Sandwich Artist
SUBWAY®Restaurants
11.2004 - 05.2005
High School Diploma -
Palmdale High School