Michael Debaun
Ruskin,Florida
Summary
Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment. Highly Motivated and eager to take on any new project and ready for the next step forward in life.
Overview
6
6
years of professional experience
Work History
Auto Sales Associate
Ferman Mazda Of Brandon
Brandon, FL
02.2023 - 02.2024
- Developed strong rapport with customers and created positive impression of business.
- Conducted comprehensive vehicle presentations and test drives for potential buyers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Generated new leads through referrals and networking efforts.
- Completed registration paperwork and sales documentation.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Increased customer satisfaction by providing personalized assistance and tailored vehicle recommendations.
- Participated in ongoing training to stay current with industry trends and best practices.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Resolved customer concerns promptly, ensuring their overall satisfaction throughout the purchasing process.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maximized sales opportunities by identifying customer needs and matching them with suitable vehicles solutions.
- Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
- Developed a strong rapport with clients to foster trust and long-term relationships.
- Leveraged CRM tools to manage client interactions and follow-ups effectively.
- Collaborated with the service department to address any post-sale issues or inquiries from customers.
- Fulfilled monthly sales targets consistently by employing strategic selling techniques.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
Restaurant Waiter
Uncle Joes New York Diner
Ruskin, FL
03.2022 - 12.2022
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Processed orders and sent to kitchen employees for preparation.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new servers on restaurant policies and procedures.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained clean and organized dining areas for optimal guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Cultivated warm relationships with regular customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Used cash registers and credit card machines to cash out customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
Phone Sales Representative
Energy Solutions Direct Solar
St. Petersburg, FL
02.2020 - 02.2022
- Maintained accurate records of all transactions with customers in compliance with company policies and procedures regarding data privacy protection and reporting standards.
- Utilized CRM software efficiently to manage leads and track client interactions for better follow-up strategies.
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
- Made average of 200 outbound and inbound calls per day.
- Recorded contact information of customers and potential customers in internal database.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Developed extensive knowledge of products and services to better assist customers.
- Utilized sales techniques to build customer interest and close sales.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Set up appointments with interested customers according to schedule availability.
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Performed cold calling campaigns targeting potential customers, generating new business opportunities consistently.
- Built relationships with customers using strong persuasion and active listening skills.
- Developed persuasive presentations for prospective clients, showcasing product features and benefits compellingly.
- Streamlined the sales process with effective communication, resulting in quicker deal closures.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Improved overall call quality by actively seeking feedback from managers or peers regularly.
- Implemented upselling techniques to increase revenue and move product.
- Overcame objections using friendly, persuasive strategies.
- Completed daily and weekly sales reporting using assigned tools.
- Provided information about available products and services, membership details, and purchase advantages.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
- Qualified leads and set up customer appointments for outside sales team.
- Educated customers on product and service benefits, explaining features and answering questions.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Asked pertinent questions to understand customer requirements.
- Followed up on leads diligently through organized tracking systems, ensuring a higher conversion rate of prospects to customers.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Established rapport with key decision-makers within targeted accounts, facilitating successful negotiations and partnerships.
- Informed current and prospective customers of promotions and new or upgraded products.
- Escalated concerns or advanced problem calls to management staff.
- Called prospective customers in designated market area to qualify leads.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Restaurant Waiter
Steak N Shake Restaurant
Brandon, FL
01.2018 - 01.2020
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Processed orders and sent to kitchen employees for preparation.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new servers on restaurant policies and procedures.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Used cash registers and credit card machines to cash out customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
No Degree - Business
Hillsborough Community College
Tampa, FLHigh School Diploma -
Riverview High School
Riverview, FL05.2011
Skills
- Persuasion techniques
- Friendly and Enthusiastic
- Store Opening and Closing
- POS Software
- Decision-Making
- Creative Thinking
- Pre-owned vehicles
- Customer Assistance
- Lead Follow Up
- Sales closing
- CRM proficiency
- Highschool Marching Band
Additional Information
References:
- Marc Metzner: Internet sales manager/ Ferman Mazda/ 813-335-4279
- Thomas Michael: Sales Manager/ Ferman Mazda/ 480-204-7618
- Braxton Simmons: Floor Sales Manager/ Ferman Mazda/ 813-928-0417
- Bobby: Restaurant owner/ Ybor Grille/ 813-928-9663
- Moe: Restaurant Owner/ Uncle Joes New York Diner/ 813-731-0397
Timeline
Auto Sales Associate
Ferman Mazda Of Brandon
02.2023 - 02.2024
Restaurant Waiter
Uncle Joes New York Diner
03.2022 - 12.2022
Phone Sales Representative
Energy Solutions Direct Solar
02.2020 - 02.2022
Restaurant Waiter
Steak N Shake Restaurant
01.2018 - 01.2020
No Degree - Business
Hillsborough Community College
High School Diploma -
Riverview High School