Michael DEFELICE
Coral Springs,FL
Summary
Adept at operations management and staff supervision, I significantly enhanced team productivity at Access Records Management/TAB Microfilm. Through strategic performance monitoring and effective task delegation, I ensured compliance and improved operational efficiency, maintaining seamless communication with upper management and fostering a culture of continuous improvement and development.
Overview
28
28
years of professional experience
Work History
Operations Supervisor / Customer Service
Access Records Management/TAB Microfilm
Washington, NJ
04.1995 - 12.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Education
Business / Sales - Business Management
North Bergen High School
North Bergen, NJ06.1971
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
Accomplishments
Attended many financial and customer service seminars.
Was licensed in Real Estate and Insurance.
Certified in Event planning
Sold financial service products
Sold document information storage
Timeline
Operations Supervisor / Customer Service
Access Records Management/TAB Microfilm
04.1995 - 12.2022
Business / Sales - Business Management
North Bergen High School