Michael DeLeon
Midland,TX
Summary
Resourceful Dispatch Lead with expertise in team leadership and customer relations at Permian Equipment Rentals. I have made a career of pursuing efficiency and maximizing resources. I have accomplished many of my short term goals and am looking to achieve a great deal more. I aim to find a landing spot at an establishment that will allow me to maximize my talents and evolve to the next level as a professional.
Overview
14
14
years of professional experience
Work History
DISPATCH LEAD / INSIDE SALES
Permian Equipment Rentals
Midland, Texas
04.2022 - Current
- Manage the dispatch team through daily operations with a main focus of becoming a more effective and cohesive unit.
- Trained new hires in daily operations and workflow requirements.
- Took on an inside sales position and established a more direct role in customer relations.
- Simultaneously maintained all previous dispatching duties.
DISPATCH / RENTAL COORDINATOR
Permian Equipment Rentals
Midland, TX
03.2018 - 04.2022
- Managed constant movement and maintenance of equipment packages including delivery/retrieval, fuel, swaps, and general continuity.
- Created field tickets and invoices in TrakQuip & NetSuite using field data and internal sources within strict time constraints.
- Responded to technician, driver, and customer needs regarding equipment usage, movement and failure via phone, text, and email around the clock.
- Produced detailed reports for other departments and upper management.
MACHINE OPERATOR
Raven Industries
Midland, TX
09.2016 - 03.2018
- Fabricated custom built plastic products to meet customer needs depending on many different applications and specifications while meeting harsh and ever-changing deadlines.
- Specialized in multiple high-end machines including large capacity rollers, plastic seaming machines and welders.
- Performed quality control tests on plastics and products to precise specifications ensuring a zero tolerance for error.
DISPATCH
Permian Equipment Rentals
Midland, TX
10.2012 - 01.2015
- Managed employees on a daily basis, in the manor of job schedules, route guidance, ever-changing circumstances regarding customer needs and the company's daily operations.
- Oversaw gross revenue increase from $3.2 mil/month to an average of $4.4 mil/month over the course of 5 months when billing duties were fully assigned to me.
- Organized, maintained equipment, regarding pick-up, drop-off, service and fueling on hundreds of locations at a time.
- Negotiated prices and equipment packages with multiple customers based on their particular needs and situations.
Education
Psychology / Business
MIDLAND COLLEGE
Midland, TX12-2010
High School Diploma -
LEE HIGH SCHOOL
Midland, TX05-2008
Skills
- Team Leadership
- Collaboration and Coordination
- Time Management
- Customer Relations
- Billing Systems and Software ie NetSuite Oracle, TrakQuip, GeoForce, Hapn, Renterra, Excel, Word & Outlook
Timeline
DISPATCH LEAD / INSIDE SALES
Permian Equipment Rentals
04.2022 - Current
DISPATCH / RENTAL COORDINATOR
Permian Equipment Rentals
03.2018 - 04.2022
MACHINE OPERATOR
Raven Industries
09.2016 - 03.2018
DISPATCH
Permian Equipment Rentals
10.2012 - 01.2015
Psychology / Business
MIDLAND COLLEGE
High School Diploma -
LEE HIGH SCHOOL