Open To Work
Stephanie Clayton
Operations Professional
Mohawk,TN
Summary
Operations-focused leader with 8+ years of experience in aerospace and defense environments supporting sales execution, order management, and cross-functional program coordination. MBA in Operations Management with Lean Six Sigma Green Belt and AS9100D Internal Auditor certification. Skilled in ERP systems (SAP, NetSuite, AS400), CRM management (HubSpot), reporting tools (Power BI, Qlikview), and process optimization initiatives that improve delivery performance and operational efficiency.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Inside Sales Representative Team Lead
TEVET LLC
Greeneville, TN
08.2020 - Current
- Lead inside sales efforts supporting aerospace and defense customers, managing RFQs and pricing strategies to meet margin and delivery targets
- Partner cross-functionally with Purchasing and Quality to ensure AS9100D compliance and contractual adherence
- Improve quoting and order flow processes, reducing bottlenecks and increasing responsiveness to customers
- Build and maintain strategic relationships with key suppliers and customers
- Monitor order lifecycle to support on-time delivery performance
Order Management Specialist
TEVET LLC
Greeneville, TN
05.2019 - 08.2020
- Managed full order lifecycle for aerospace and defense customers, ensuring accurate acknowledgment, scheduling, and delivery coordination
- Monitored and reported on On-Time Delivery (OTD) metrics, identifying trends and supporting corrective action efforts
- Processed RMAs and collaborated cross-functionally to resolve fulfillment discrepancies and improve customer satisfaction
- Utilized ERP and reporting tools to track purchase orders through completion, proactively addressing delays
- Strengthened vendor and customer communication workflows to improve transparency and execution reliability
Supply Management Planner
Acro Service Corporation
Greeneville, TN
10.2017 - 05.2019
- Analyzed supplier performance reports to ensure on-time material availability supporting production schedules
- Coordinated expedited shipments to mitigate production risk and prevent line downtime
- Managed “hot part” escalation processes, partnering directly with production leadership to align supply with operational demand
- Maintained SAP data integrity to support accurate planning and procurement decisions
- Acted as liaison between suppliers and internal operations to resolve supply chain disruptions
Order Management Planner
Alo USA
Telford, TN
05.2014 - 10.2017
- Managed LTL and FTL logistics operations, optimizing shipping workflows and supporting timely customer fulfillment
- Processed domestic and international orders, ensuring compliance with customs documentation requirements
- Oversaw credit processing and invoicing accuracy to maintain revenue integrity
- Led Order Management team initiatives as group leader, supporting workflow coordination and team performance
- Maintained ERP data accuracy across AS400, Movex, and SAP systems to support inventory visibility and order tracking
Education
MBA - Operations Management
01.2021 - 08/2022
Bachelor of Science - Business Administration
05.2017 - 05/2020
Skills
- Inside Sales
- Team Leadership
- Logistics
- Supply Chain Management
- Supplier Management
- Customer Relations
- Test and Measurement Products
- Aerospace and Defense Industry
- International Shipping
- Movex
- Lognet (AS400C)
- Qlikview
- SAP
- NetSuite
- Power BI
- HubSpot
- Quoting and pricing
- Scheduling
- Order Entry
- Invoicing
- Microsoft Office Suites
- Process improvement
- Customer relationship management
- Performance metrics tracking
- Problem solving
- Attention to detail
- Database management
- Sales pipeline management
- Project development
Certification
- Lean Six Sigma Green Belt Certification, BAE Systems, Inc., 04/01/22, No expiration
- Certificate of Achievement - Internal Auditor (Standard: AS9100D), Quality & Productivity Solutions, Inc., 08/01/21, No expiration, 140-080521-4
- Certificate of Achievement - Sandler Selling System, Sandler Training, Chattanooga, 02/01/21, No expiration
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteSalary Range
$60000/yr - $200000/yrTimeline
Carson-Newman University - MBA, Operations Management
01.2021 - 08/2022
Inside Sales Representative Team Lead - TEVET LLC
08.2020 - Current
Order Management Specialist - TEVET LLC
05.2019 - 08.2020
Supply Management Planner - Acro Service Corporation
10.2017 - 05.2019
Tusculum University - Bachelor of Science, Business Administration
05.2017 - 05/2020
Order Management Planner - Alo USA
05.2014 - 10.2017