Tramaine Drake
Summary
Top-performing Inside Sales Representative with expertise in team leadership, sales strategy development, and exceptional customer service. Proven track record of achieving performance metrics and cultivating strong client relationships.
Overview
2
2
years of professional experience
Work History
Inside Sales Representative Team Lead
Matic Insurance Services
Columbus
07.2025 - Current
- Achieved top performance metrics consistently for eight consecutive months.
- Facilitated high-level training sessions for on-site and offshore teams to optimize productivity.
- Conducted thorough assessments of insurance needs, recommending tailored policies to clients.
- Collaborated with team members to refine sales strategies and techniques.
- Cultivated robust client relationships through exceptional customer service.
- Promoted client retention by delivering consistent, high-quality service and follow-up.
Logistics Broker
Total Quality Logistics Inc.
Columbus
12.2024 - 06.2025
- Managed 1.2 million dollar book of business, ensuring consistent weekly and monthly revenue.
- Managed freight logistics for clients using advanced tracking software.
- Coordinated shipments with carriers and clients, achieving timely delivery.
- Negotiated rates with carriers to optimize transportation costs.
- Built strong client relationships to identify and address logistics needs.
Personal Training Director
LA Fitness International
Columbus
12.2023 - 01.2025
- Led team of trainers to deliver tailored fitness services that met diverse client needs.
- Collaborated with management to develop and execute targeted marketing strategies, increasing visibility of personal training services.
- Provided exceptional customer service, fostering member loyalty and contributing to improved retention rates.
- Tracked client progress and modified training plans.
- Conducted staff training sessions to enhance coaching skills and techniques.
- Communicated regularly with members via email or phone calls in order to provide support or answer questions.
Education
Associate of Science - Exercise Science
Columbus State Community College
Columbus, OH05-2022
Skills
- Sales strategy development
- Exceptional customer service
- Team leadership
- Training and development
- Insurance assessments
Timeline
Inside Sales Representative Team Lead
Matic Insurance Services
07.2025 - Current
Logistics Broker
Total Quality Logistics Inc.
12.2024 - 06.2025
Personal Training Director
LA Fitness International
12.2023 - 01.2025
Associate of Science - Exercise Science
Columbus State Community College