Michael Del Freo
Tampa,FL
Summary
Driven & self-motivated Client Advisor & Personal Stylist. Connecting with clients is the ethos of everything I do. Adaptable to high-pace environments, while still delivering the best quality of experience.
Overview
8
8
years of professional experience
Work History
Client Advisor
Neiman Marcus
Tampa, FL
12.2023 - Current
- Utilized CRM systems to manage customer relationships and personalize service.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained high standards of store presentation and visual merchandising.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Personal Stylist
Swarovski
Tampa, FL
05.2023 - Current
- 1/2 Candidates chosen in the State of Florida to be promoted into a Personal Stylist role for the brand.
- Consulted with clients one-on-one to ascertain fashion preferences and make professional recommendations which improved overall satisfaction with new design.
- Managed entire shopping experience for client, building a full jewelry look for clients.
Senior Sales Consultant
Swarovski
Tampa, FL
04.2022 - 05.2023
- Built loyal, long-term customer relationships through effective outreach.
- Responsible for training new-hires.
- Supervised bank deposits and security procedures to support store opening and closing.
Client Advisor
Coach
Tampa, FL
05.2019 - 04.2022
- Generated $100,000 in sales in a six-month period.
- Cross-trained on managerial responsibilities to handle additional duties during peak periods.
Cosmetic Beauty Advisor
Macy's
New York, NY
10.2018 - 05.2019
- Trained new hires on effective selling & cross-selling techniques, product selection, and makeup application methods for clientele.
- Stayed up-to-date on current & emerging trends to increase revenue, and meet diverse needs of my client.
- Handled administrative tasks, such as booking, cancelling & rescheduling appointments.
Real-Estate Assistant
NestSeekers
New York, NY
06.2016 - 10.2018
- Created & distributed marketing materials & advertisements to promoted properties in Manhattan.
- Organized & maintained systems to track incoming client leads from social media, and other outlets.
- Scheduled viewings of apartments with potential buyers.
- Accompanied clients during property inspections.
Skills
- Client Interaction
- Effective Upselling
- Computer Skills
- Money Handling
- Critical Thinker
- Intermediate Spanish Speaker
Extracurriculars
High School Diploma
Gay-Straight Alliance President
High School Yearbook Editior-in-Chief
Timeline
Client Advisor
Neiman Marcus
12.2023 - Current
Personal Stylist
Swarovski
05.2023 - Current
Senior Sales Consultant
Swarovski
04.2022 - 05.2023
Client Advisor
Coach
05.2019 - 04.2022
Cosmetic Beauty Advisor
Macy's
10.2018 - 05.2019
Real-Estate Assistant
NestSeekers
06.2016 - 10.2018