Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michael Delgado

Miami,FL

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

3
3
years of professional experience

Work History

Security Officer

Firestone Bar And Grill
Fort Myers, FL
11.2021 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.

Call Center Representative

Kimaerix
Miami, United States
06.2020 - 01.2022
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

sales representative

Cutco
01.2019 - 01.2020
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Cold-called leads and closed large number of new sales over several months.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.

Youth Basketball Assistant Coach

Montes Basketball Academy
Miami, United States
03.2018 - 08.2018
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Monitored athletes during events and practice to quickly identify injuries.
  • Held special events to promote camaraderie among teammates, families and community members.

Education

Bachelor of Science - Marketing

Florida Gulf Coast University
Fort Myers, FL
05.2025

Skills

  • Microsoft word, and excel certified through Gmetrix
  • Call Documentation

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Security Officer

Firestone Bar And Grill
11.2021 - Current

Call Center Representative

Kimaerix
06.2020 - 01.2022

sales representative

Cutco
01.2019 - 01.2020

Youth Basketball Assistant Coach

Montes Basketball Academy
03.2018 - 08.2018

Bachelor of Science - Marketing

Florida Gulf Coast University

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Michael Delgado