Michael DeMello
Technology Account Manager
Aberdeen,New Jersey
Summary
Innovative Sales Manager committed to exceeding sales goals and building long-term relationships with customers. Driven professional with over 10 years of experience in sales and customer creation and retention.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Sales Solutions Architech(Print Specialist)
HP/MarketStar
Home Office, NJ
06.2017 - Current
- Grows sales for print category for two HP Resellers with a combined total of over 60 branches.
- Conduct trainings, side-by-side selling, and lead targeted customer meetings to help grow category business.
- Graduate of 2018 NexGen Leadership Program.
- Print Endpoint Security Certified
- Serve as Team Coach, Onboarding Lead, and Team Lead for Tier 1 Managed Print Services Pilot Program.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Home and Office Printing.
- Represent HP and Resellers at Vendor Shows
- Kept detailed records of daily activities through online customer database.
- Developed and executed sales presentations as well as both internal and external product training workshops.
Indirect Account Executive
AT&T/Cricket Wireless
Home Office, NJ
06.2015 - 06.2017
- Oversaw sales territory consisting of over 50 Indirect Retail locations.
- Ensured compliance with merchandising and sales process standards.
- Raised monthly participation rate from under to 20% to consistent 100% monthly program participation rate.
- Oversaw new store opening process for locations in New Jersey and New York.
- Built and maintained positive relationships with diverse stakeholders.
- Worked with reseller Leadership teams to ensure stores were properly staffed by trained Sales Advocates.
- Reviewed store sales performance with leadership and provided input on how to improve store performances.
Field Sales Manager
Samsung Telecommunications America
Home Office, NJ
12.2012 - 06.2015
- Oversaw sales territory consisting of over 150 Corporate and Indirect retail locations.
- Audited compliance of brand standards within locations.
- Conducted sales trainings and floor days in various locations.
- Team training lead/SME for National Accounts.
- Managed quarterly incentive and promotional budgets.
- Cultivated cross-functional partnerships with sales and support teams to achieve commercial and departmental objectives.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Assistant Store Manager
Best Buy
05.2006 - 12.2012
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Approved regular payroll submissions for employees.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Master of Arts - Human Resources Management
Southern New Hampshire University
01.2020 - Current
MBA - Business Administration/Human Resources
Keller Graduate School of Management
03.2013 - 10.2015
Bachelor of Arts - Spanish Studies, Economics
Rutgers, The State University of New Jersey
New Brunswick, NJ 09.2007 - 05.2012
Skills
Coaching and mentoring
Strategic account development
Business development and planning
Analytical problem solver
B to B sales
Territory Management
Solution selling
Account management
Timeline
Master of Arts - Human Resources Management
Southern New Hampshire University
01.2020 - Current
Sales Solutions Architech(Print Specialist)
HP/MarketStar
06.2017 - Current
Indirect Account Executive
AT&T/Cricket Wireless
06.2015 - 06.2017
MBA - Business Administration/Human Resources
Keller Graduate School of Management
03.2013 - 10.2015
Field Sales Manager
Samsung Telecommunications America
12.2012 - 06.2015
Bachelor of Arts - Spanish Studies, Economics
Rutgers, The State University of New Jersey
09.2007 - 05.2012
Assistant Store Manager
Best Buy
05.2006 - 12.2012