Michael Denson
Frisco,USA
Summary
Customer-focused and growth-oriented professional with versatile experience in various industries, including retail management, luxury jewelry sales, and pharmaceuticals. Skilled in maintaining optimal customer service standards and devising client engagement plans to achieve growth and maximize profitability. Substantial background in tracking potential opportunities/prospects and identifying consumer needs while ensuring best-in-class service delivery to elevate customer satisfaction and increase retention. Diligent individual with exceptional interpersonal, multitasking, and organizational skills; adept at operating in a fast-paced and dynamic environment while collaborating with cross-functional teams. Articulate communicator with the capacity for cultivating long-term relationships with personnel from diverse backgrounds.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager & Sales Representative
Plano Gold and Silver
Men's Department Manager
Foley's Department Store
Patient Care Coordinator
Centene, Superior Health Services
10.2024 - 04.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Patient Services Representative
Cardinal Health
07.2018 - 10.2024
- Contribute to success of Gilenya and Xtandi drug programs by effectively processing orders and ensuring timely delivery of medications to patients
- Maintain high productivity by managing an average of 45 to 70 calls per day while ensuring excellent customer service
- Assist with order processing, AE reporting, and working with various software programs
- Resolved patient concerns related to medication delivery, shipment, and other issues, ensuring high satisfaction levels and repeat business
- Adapted quickly to remote work during the Covid-19 outbreak and continued to provide exceptional patient support
- Completed all Astellas and Novartis training to enhance knowledge and provide excellent patient support
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
Director & Founding Member
Death Row Ministry
01.2000 - 06.2018
- Served as a founding member and director of a ministry program for Death Row inmates and their families, as well as families of the victims, providing compassionate support during difficult time
- Prepared and ministered to inmates before execution, offering Bibles, books, and emotional support as needed
- Led the successful transition of the ministry from Ellis Unit prison to Polunsky Unit prison and regularly reported on progress and issues to T.D.C.J
- Officials
- Mediated between inmates and victims' families to facilitate closure and promote healing
- Trained and supervised a staff of 22, providing guidance and support to ensure the ministry's success
- Managed all aspects of the program, including hiring, ordering materials, and a few terminations as needed
- Attended executions at the request of inmates to provide comfort and support during difficult time
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Education
High School Diploma -
Dallas Academy
Dallas, TX05-1987
Skills
- Customer Service
- Sales Optimization
- Business Development
- Strategic Planning
- Team Leadership
- Healthcare Service
- Process Optimization
- Stakeholder Engagement
- Cross-Functional Collaboration
- Team leadership
- Money handling
- Customer service
- Decision-making
- Customer relations
- Staff supervision
- Staff management
- Retail operations
Training
Studying for Real Estate License
Timeline
Patient Care Coordinator
Centene, Superior Health Services
10.2024 - 04.2025
Patient Services Representative
Cardinal Health
07.2018 - 10.2024
Director & Founding Member
Death Row Ministry
01.2000 - 06.2018
Assistant Manager & Sales Representative
Plano Gold and Silver
Men's Department Manager
Foley's Department Store
High School Diploma -
Dallas Academy
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