Michael DePalma
Oak Ridge,NJ
Summary
Passionate, professional and detail oriented individual with several years of sales and service experience looking to grow alongside a company. Familiar with direct professional client interaction and event operations. Looking to learn and perfect new skills and grow alongside a company.
Overview
7
7
years of professional experience
Work History
Floor Manager
The Windlass
Lake Hopatcong, NJ
06.2024 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 4-12
- employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures multiple times weekly by balancing cash drawers and reconciling credit card transactions.
Bartender/Trainer/Server
Roots Steakhouse
03.2022 - 04.2023
- Serve/Bartend/Train new associates
- Vast knowledge of food and alcohol, service, and client relations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Banker
Citizens Bank
Morristown, NJ
03.2023 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Production Clerk
Catbridge Machinery LLC
12.2020 - 03.2022
- Began on shop floor as Shop Help/Steward position 12/20
- Responsibilities included material handling within shop, working shop schedule, and expert communication between office and machine shop
- Shortly after my employment began I was given the opportunity to move into the Office in the Production department making Work orders for the machine shop 2/21
- Responsibilities also include material ordering, part costing and cost analysis, follow up with outside services, as well as ensuring a smooth flow of production from material to finished product.
Operations Assistant
Raymond James Financial Services ICD
10.2019 - 12.2020
- Filed daily reports, completed borrow/lend transactions
- Analyzed and reported on key performance metrics to senior management.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Server/Bartender/Trainer
Office Tavern Grill
09.2018 - 10.2019
- Began serving with no prior FOH experience, transitioned to bartending and training after just a few months.
- Worked many large parties and private events.
- Trained many new employees on bar and as servers.
Education
Psychology -
County College of Morris
Randolph, NJHigh School Diploma / GED -
Jefferson Township High School
Oak Ridge, New Jersey06.2015
Skills
- Customer service
- Event prep
- Event operations
- Driving experience
- Communication skills
- Computer literacy
- Time management
- Leadership
- Guest services
- English
- Documentation review
- Mechanical knowledge
- Customer Transactions
- Staff Management
- Inbound Customer Calls
- Documentation Skills
- Operations Management
- Customer Relationship Management
- Developing Customer Relationships
- Follow-Up Skills
Languages
English
Timeline
Floor Manager
The Windlass
06.2024 - Current
Banker
Citizens Bank
03.2023 - Current
Bartender/Trainer/Server
Roots Steakhouse
03.2022 - 04.2023
Production Clerk
Catbridge Machinery LLC
12.2020 - 03.2022
Operations Assistant
Raymond James Financial Services ICD
10.2019 - 12.2020
Server/Bartender/Trainer
Office Tavern Grill
09.2018 - 10.2019
Psychology -
County College of Morris
High School Diploma / GED -
Jefferson Township High School