Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michael DePalma

Oak Ridge,NJ

Summary

Passionate, professional and detail oriented individual with several years of sales and service experience looking to grow alongside a company. Familiar with direct professional client interaction and event operations. Looking to learn and perfect new skills and grow alongside a company.

Overview

7
7
years of professional experience

Work History

Floor Manager

The Windlass
Lake Hopatcong, NJ
06.2024 - Current
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 4-12
  • employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Performed closing procedures multiple times weekly by balancing cash drawers and reconciling credit card transactions.

Bartender/Trainer/Server

Roots Steakhouse
03.2022 - 04.2023
  • Serve/Bartend/Train new associates
  • Vast knowledge of food and alcohol, service, and client relations.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Banker

Citizens Bank
Morristown, NJ
03.2023 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Production Clerk

Catbridge Machinery LLC
12.2020 - 03.2022
  • Began on shop floor as Shop Help/Steward position 12/20
  • Responsibilities included material handling within shop, working shop schedule, and expert communication between office and machine shop
  • Shortly after my employment began I was given the opportunity to move into the Office in the Production department making Work orders for the machine shop 2/21
  • Responsibilities also include material ordering, part costing and cost analysis, follow up with outside services, as well as ensuring a smooth flow of production from material to finished product.

Operations Assistant

Raymond James Financial Services ICD
10.2019 - 12.2020
  • Filed daily reports, completed borrow/lend transactions
  • Analyzed and reported on key performance metrics to senior management.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Server/Bartender/Trainer

Office Tavern Grill
09.2018 - 10.2019
  • Began serving with no prior FOH experience, transitioned to bartending and training after just a few months.
  • Worked many large parties and private events.
  • Trained many new employees on bar and as servers.

Education

Psychology -

County College of Morris
Randolph, NJ

High School Diploma / GED -

Jefferson Township High School
Oak Ridge, New Jersey
06.2015

Skills

  • Customer service
  • Event prep
  • Event operations
  • Driving experience
  • Communication skills
  • Computer literacy
  • Time management
  • Leadership
  • Guest services
  • English
  • Documentation review
  • Mechanical knowledge
  • Customer Transactions
  • Staff Management
  • Inbound Customer Calls
  • Documentation Skills
  • Operations Management
  • Customer Relationship Management
  • Developing Customer Relationships
  • Follow-Up Skills

Languages

English

Timeline

Floor Manager

The Windlass
06.2024 - Current

Banker

Citizens Bank
03.2023 - Current

Bartender/Trainer/Server

Roots Steakhouse
03.2022 - 04.2023

Production Clerk

Catbridge Machinery LLC
12.2020 - 03.2022

Operations Assistant

Raymond James Financial Services ICD
10.2019 - 12.2020

Server/Bartender/Trainer

Office Tavern Grill
09.2018 - 10.2019

Psychology -

County College of Morris

High School Diploma / GED -

Jefferson Township High School
Michael DePalma