Michael DeVita
Waxhaw,NC
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
23
23
years of professional experience
Work History
General Manager
Costco Wholesale Corp
New York, NY
05.2003 - 11.2025
- Oversaw daily operations, ensuring optimal inventory management and product availability.
- Developed strategic budgets and forecasts to enhance profitability and reduce costs.
- Led cross-functional teams to implement process improvements, driving operational efficiency.
- Established training programs for staff development, enhancing team performance and engagement.
- Implemented customer service initiatives that increased satisfaction ratings and loyalty metrics.
- Monitored key performance indicators, utilizing data-driven insights to optimize store performance.
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and safety protocols.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Assistant General Manager
Costco Wholesale Corp
New York, NY
05.2003 - 11.2025
- Led operational strategies to enhance customer satisfaction and drive business growth.
- Collaborated with senior management to develop and implement business plans and objectives.
- Streamlined daily operations, resulting in improved efficiency and reduced costs.
- Mentored team members, fostering a culture of continuous improvement and professional development.
- Analyzed performance metrics to identify trends and inform strategic decision-making processes.
- Oversaw staff scheduling, optimizing resource allocation to meet operational demands effectively.
- Implemented training programs that enhanced team capabilities and aligned with organizational goals.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee evaluations, and food safety protocols.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Senior Manager
Costco Wholesale Corp
New York, NY
05.2003 - 11.2025
- Led cross-functional teams to optimize inventory management and streamline supply chain operations.
- Developed strategic initiatives to enhance customer service standards and improve member satisfaction scores.
- Implemented training programs for staff to elevate operational efficiency and increase employee engagement.
- Analyzed sales data to identify trends, informing decisions that drove revenue growth and improved product offerings.
Junior Manager
Costco Wholesale
New York, NY
05.2003 - 11.2025
- Led team to execute operational strategies, improving workflow efficiency and employee engagement.
- Developed and implemented training programs for new hires, enhancing onboarding experience and retention.
- Streamlined communication processes between departments, fostering collaboration and reducing response times.
- Analyzed performance metrics to identify areas for improvement, driving strategic initiatives for operational success.
Education
Liberal Arts And Sciences
Nassau Community College
Garden City, NYHigh School Diploma -
H Frank Carey Highschool
New York, NY01-2000
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Team leadership
- Staff motivation
Timeline
General Manager
Costco Wholesale Corp
05.2003 - 11.2025
Assistant General Manager
Costco Wholesale Corp
05.2003 - 11.2025
Senior Manager
Costco Wholesale Corp
05.2003 - 11.2025
Junior Manager
Costco Wholesale
05.2003 - 11.2025
Liberal Arts And Sciences
Nassau Community College
High School Diploma -
H Frank Carey Highschool