Summary
Work History
Education
Skills
Languages
Timeline
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Michael Di Giulio

Bartlett,IL

Summary

Hardware Technician with strong repair skills, self-motivated and driven to provide customer support. Hardware Technician with over 25+ years' experience providing troubleshooting, diagnostic and repair services. Highly skilled in providing customer service and technical support.

Work History

Hardware Technician

ProvenIT
Tinley Park, IL
12.2016 - Current
  • Demonstrate strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
  • Provide primary customer support to internal and external customers.
  • Use company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Respond to customer requests for products, services and company information.
  • Exhibite high energy and professionalism when dealing with clients and staff.
  • Respond to customer requests, offering excellent support and recommendations to address needs.
  • Deliver prompt service to prioritize customer needs.
  • Train new personnel regarding company operations, policies and services.

Senior Hardware Engineer Specialist

Canon Solutions America- CANON USA
Schaumburg, IL
01.1996 - 12.2016
  • Maintained customer satisfaction, needs and resolving concerns.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Responded to customer requests for products, services and information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated professionally with colleagues and clients.
  • Trained staff on operating procedures and company services.
  • Delivered prompt service to prioritize customer needs.

Cargo Operations Agent

Air France
Chicago, IL
03.1991 - 12.1996
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Assembled containers and crates used to transport large items such as vehicles or machines.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Determined method of shipment and prepared bills of lading, invoices and other shipping documents

United States Navy

Government
Barbors Point , HI
05.1987 - 09.1990
  • Performed daily flight line preflight and post-fight aircraft inspections of hydraulic systems and flight control surfaces.
  • Installed, rigged and removed flight control surfaces and fabricated and assembled metal components to make repairs to aircraft's skin.
  • Performed routine equipment inspections and maintained and completed corrective actions by referring to workbooks and technical publications to determine specifications.
  • Maintained main and auxiliary hydraulic power systems, actuating subsystems and landing gear on P-3 Orion aircraft.
  • Removed corrosion and deposits on special surfaces and restored using manufacturers' protocols.
  • Conducted airframe, airfoils and flight controls maintenance and logged actions in aircraft log.
  • Performed daily postflight, preflight and other periodic inspections.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Accomplished multiple tasks within established timeframes.
  • Delivered feedback to decision-makers regarding employee performance and training needs.

Education

Associate of Science - Electrical, Electronics Engineering Technologies

DeVry University
Addison, IL
03.1996

Skills

  • Hardware Engineering
  • Teamwork and Collaboration
  • Problem Solving
  • Hardware Installation
  • Technical Support
  • Customer Service
  • Hardware and Software Updates

Languages

Italian

Timeline

Hardware Technician

ProvenIT
12.2016 - Current

Senior Hardware Engineer Specialist

Canon Solutions America- CANON USA
01.1996 - 12.2016

Cargo Operations Agent

Air France
03.1991 - 12.1996

United States Navy

Government
05.1987 - 09.1990

Associate of Science - Electrical, Electronics Engineering Technologies

DeVry University

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Michael Di Giulio