Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Michael DiSanza

Strongsville,Ohio

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations at FedEx. Skilled in efficient work ethic and customer communication, adept at problem-solving and maintaining vehicle safety. Demonstrated ability to improve service delivery by applying strong attention to detail and time management skills, contributing to a positive and efficient work environment. Dedicated Baseball Coach passionate about game and successful leading high-quality program. Effective at collaborating with team, families and other coaches to enable fun, challenging and well-supported competitions.

Overview

2
2
years of professional experience

Work History

Valet

Columbia Hills Golf & Swim Club
07.2023 - Current
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Provided punctual, polite valet services to uphold professional standards.

Coaching Staff Member

Premier Athletics
07.2022 - Current
  • Promoted a safe playing environment by enforcing proper technique usage during practices and games, preventing injuries among athletes.
  • Collaborated with fellow coaches to design effective practice drills and game plans.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Developed strong relationships with athletes'' families to maintain open communication regarding progress and expectations.

Package Handler

FedEx
05.2022 - 01.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Education

Bachelor of Science - Accounting And Finance

Baldwin Wallace University
Berea, OH
05.2026

High School Diploma -

Strongsville High School
Strongsville, OH
05.2022

Skills

  • Customer service and support
  • Customer Communication
  • Efficient work ethic
  • Patience and composure
  • Strong Communication Skills
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Quick Decision Making
  • Ability to Follow Directions
  • Memory retention
  • Vehicle Safety Knowledge

Additional Information

References


Max Prok: phone (440-668-4392) email (Maxprok29@gmail.com) Valet manager for Columbia Hills Golf and Swim Club


Bruce Jackson: phone (440-723-0560) email (blkjax1980@gmail.com) Package Handler supervisor for FedEx


Ryan Bores: phone (440-376-8853) email (Ryanbores101090@gmail.com) Owner of Premier Athletics





Timeline

Valet

Columbia Hills Golf & Swim Club
07.2023 - Current

Coaching Staff Member

Premier Athletics
07.2022 - Current

Package Handler

FedEx
05.2022 - 01.2023

Bachelor of Science - Accounting And Finance

Baldwin Wallace University

High School Diploma -

Strongsville High School

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Michael DiSanza