Michael Ditmer
Steelton,PA
Summary
Dynamic and results-oriented professional with extensive experience as a PA State Employee/Student Loan Counselor at PHEAA and in the United States Army. Excelled in providing personalized financial strategies and managing loan debt, enhancing customer satisfaction through empathetic advice. Demonstrated exceptional time management and active listening skills, ensuring regulatory compliance and improved financial stability for clients.
Professional financial advisor with strong background in student loan counseling. Known for helping clients navigate complex financial aid systems and achieve favorable repayment plans. Highly collaborative team player who adapts to changing circumstances and consistently delivers results. Possesses excellent problem-solving abilities and client-focused approach.
Overview
22
22
years of professional experience
Work History
PA State Employee/Student Loan Counselor
PHEAA
12.2016 - 11.2024
- Developed personalized financial strategies for students to successfully manage loan debt.
- Addressed borrower inquiries to enhance customer satisfaction and ensure accuracy of information.
- Enhanced client satisfaction by offering empathetic and knowledgeable advice on loan-related issues.
- Improved understanding of loan terms and conditions by offering detailed explanations and support.
- Assisted borrowers in selecting suitable repayment plans, leading to timely payments and improved financial stability.
United States Army
Military
06.2002 - 09.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Criminal Justice
West Chester University of Pennsylvania
West Chester, PASkills
- Loan counseling
- Student loan management
- Financial guidance
- Debt assessment
- Customer communication
- Regulatory compliance
- Interest rate explanation
- Time management
- Attention to detail
- Active listening
Timeline
PA State Employee/Student Loan Counselor
PHEAA
12.2016 - 11.2024
United States Army
Military
06.2002 - 09.2016
Criminal Justice
West Chester University of Pennsylvania
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