Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Michael Dixon

Sparks,NV

Summary

Knowledgeable about different automotive systems, parts and typical problems. Brings proven abilities in locating sources of faults.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated individual promoting well-rounded skill set between hard labor and written or verbal communication and tasks. Always ready and willing to pitch in and perform above expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Advisor

Southgate Automotive
Reno, NV
10.2023 - 03.2024
  • Greeted customers and addressed their needs in a professional manner.
  • Maintained records of customer interactions and transactions.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Upsold additional products or services when appropriate.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Understood and followed oral and written direction.
  • Managed percentages and profits with each individual repair, as well as calculating break evens and goals to exceed the company's standard.

Emergency Roadside Technician

AAA Auto Club Group
Sparks, NV
10.2021 - 10.2023
  • Adhered to safety protocols and safe work practices to reduce likelihood of injury.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Completed more than 100 vehicle recoveries each month.
  • Collaborated with other emergency personnel when responding to accident scenes.
  • Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
  • private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Tied and secured loads to prevent shifting or damage to items.
  • Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Worked in house with the mechanic to fix problems or standard maintenance on our trucks, Including; Differentials - Oil changes - Coolant flushing - Hydraulic system repairs - Lubricating moving parts etc.

Inventory Specialist/Warehouse Picker

Jeske Hardware
Sparks, NV
08.2019 - 03.2021
  • Participated in physical inventory counts to keep information accurate and current.
  • Pulled merchandise to fulfill orders to specification.
  • Conducted inventory transactions using scanner gun.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Operated forklift and pallet jack to transport heavy loads.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Utilized proper techniques for lifting, packing and handling heavy objects.

Racking Construction

Smith Storage Systems
Sparks, NV
01.2018 - 12.2019
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Placed steel pins using sledgehammer.
  • Loaded and unloaded necessary tools, materials and machines from trucks and trailers.
  • Used numerous types of power tools and other equipment daily.
  • Installed structures or fixtures using hand or power tools per plan drawings.
  • Climbed racking in warehouses for installation of support beams and pallet platforms using proper safety equipment.
  • Executed various installation of other warehouse necessities; such as dock door safety bumpers, or dock lifts etc.

Roofer Laborer

Family Business
Sparks, NV
01.2014 - 10.2016
  • Maintained and repaired roofing tools and equipment.
  • Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials.
  • Participated in all phases and types of commercial roofing.

Education

GED -

Spanish Springs High School
Sparks, NV
06.2018

Skills

  • Customer Service
  • Mechanical Aptitude
  • Towing
  • Roadside Assistance
  • Clean Driving Record
  • Battery Changing
  • Hazardous Waste Management
  • Safe Chemical Handling
  • Ability to adapt to any environment
  • New Employee Training

References

  • David Taylor

     Boss and owner

     Southgate Automotive

     (775)-825-1919

  • Kenny Howard

     AAA supervisor 

     (775)-554-5845 

  • Nick Givani

     Co-worker

     (775)-750-4750

Certification

  • Level One roadside problem solving technician certification
  • Smith System driver training course certification
  • Light - Medium duty tow operator certification
  • Extrication and Vehicle Recovery certification

Timeline

Service Advisor

Southgate Automotive
10.2023 - 03.2024

Emergency Roadside Technician

AAA Auto Club Group
10.2021 - 10.2023

Inventory Specialist/Warehouse Picker

Jeske Hardware
08.2019 - 03.2021

Racking Construction

Smith Storage Systems
01.2018 - 12.2019

Roofer Laborer

Family Business
01.2014 - 10.2016

GED -

Spanish Springs High School

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