Michael Docherty
Boca Raton,FL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
Work History
Account Manager
National Test Systems
03.2023 - Current
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Senior Account Executive
Thryv
07.2020 - 02.2023
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Secured 80 new accounts to increase company revenue and drive market share.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Account Executive
Comcast, Xfinity
04.2014 - 06.2020
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
Education
Bachelor of Arts - Business Administration And Management
Arcadia University
Glenside, PAMBA - Business Administration
Wake Forest University
05.2025
Skills
Account Management
Teamwork and Collaboration
Goals and performance
Data-driven decision-making
Client meetings
Upselling
Timeline
Account Manager
National Test Systems
03.2023 - Current
Senior Account Executive
Thryv
07.2020 - 02.2023
Account Executive
Comcast, Xfinity
04.2014 - 06.2020
Bachelor of Arts - Business Administration And Management
Arcadia University
MBA - Business Administration
Wake Forest University
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