Michael Dockham
Peoria,AZ
Summary
Proactive Executive Director with a track record of successful program evaluation and staff mentorship. Known for enhancing operational efficiency and delivering exceptional customer service, ready to leverage extensive experience to drive positive outcomes in a dynamic environment.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Executive Director
The Heritage Tradition
Sun City West, Arizona
06.2019 - 02.2026
- Managed budget planning and resource allocation for various programs.
- Enhanced retention rates across all departments.
- Led the campus through Covid-19 and navigated all challenges successfully.
- Led a team of 110+ members through various challenges.
- Achieved NOI goals while maintaining margins.
- Assisted residents and families with concerns and requests on a daily basis while providing exceptional customer service.
- Led staff recruitment, training, and professional development initiatives.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Led varied sales and marketing initiatives to maintain success and a voice in the community.
- Successfully led the campus through inspections and CARF accreditation.
Executive Director
The Amethyst (The Ridges)
Peoria, AZ
06.2017 - 06.2019
- Led three distinct buildings on a large campus that included Independent Living, Assisted Living, and Memory Care.
- Worked with the team to transform the community into a profitable and marketable financial success.
- Managed expenses with prioritizing capital improvements to maximize impact to residents and prospects.
- Successfully worked with the Survey Staff to ensure the best care outcomes were achieved.
Dining Services Director
The Heritage Tradition
Sun City West, AZ
03.2014 - 06.2017
- Implemented new training and mentorship programs, resulting in longer tenured staff and improved customer service.
- Monitored customer feedback and addressed concerns in a timely manner
- Developed and implemented menu items focusing on resident preferences.
- Managed food safety protocols to ensure compliance with health regulations.
- Implemented point-of-sale systems to enhance service efficiency and achieve cost savings.
- Expanded menus and offerings to increase the overall value for the community.
- Reviewed invoices from vendors prior to authorizing payment ensuring accuracy of orders placed.
- Maintained records related to budgeting, forecasting, payroll and personnel files.
Executive Director
Heather Hills Retirement Village
Grand Rapids, MI
10.1993 - 12.2013
- Served 8 years as Executive Director, guiding organization through sales process and securing Medicare/Medicaid licensing.
- Held numerous positions on the campus to include Nursing Home Administrator, Director of Dining, Director of Operations and Certified Dietary Manager.
- Built budgeting and mission plans from scratch.
- Established partnerships with local organizations to enhance outreach efforts.
- Directed team through multiple surveys, inspections, and construction projects.
Education
Some College (No Degree) - Certified Dietary Management
University of Georgia
Athens, GASome College (No Degree) - Nursing Home Administration
Eli Broad College of Business
Michigan State UniversitySkills
- Budget management
- Program evaluation
- Staff development
- Compliance oversight
- Sales strategy
- Customer relationship management
- Strategic planning
- Team Building
- Customer service
- Quality assurance
- Effective communication
- Data-driven decision making
Certification
- Assisted Living Manager Certificate
- Certified Caregiver
- Past license for Nursing Home Administrator
Timeline
Executive Director
The Heritage Tradition
06.2019 - 02.2026
Executive Director
The Amethyst (The Ridges)
06.2017 - 06.2019
Dining Services Director
The Heritage Tradition
03.2014 - 06.2017
Executive Director
Heather Hills Retirement Village
10.1993 - 12.2013
Some College (No Degree) - Certified Dietary Management
University of Georgia
Some College (No Degree) - Nursing Home Administration
Eli Broad College of Business