Michael Doedens
Brookfield,WI
Summary
Results-driven Account Manager with proven success in business development, account management, sales strategy, client relationship management, and revenue growth. Skilled in identifying customer needs, delivering customized solutions, negotiating contracts, and driving customer retention. Demonstrated ability to exceed sales targets, build long-term strategic partnerships, resolve complex issues, and manage key accounts while providing exceptional customer service. Proficient in CRM systems, cross-functional collaboration, pipeline management, and consultative selling to maximize client satisfaction and business growth.
Overview
19
19
years of professional experience
Work History
Account Manager
Great Lakes Roofing Corporation
Richfield, WI
09.2025 - 06.2026
- Built relationships with clients to understand their roofing needs and preferences.
- Developed long-term relationships with repeat customers to foster loyalty and encourage referrals.
- Assessed roofing repair needs of prospective and current customers to tailor solutions and improve satisfaction.
- Managed customer inquiries and provided timely product information.
- Coordinated follow-up communications to ensure customer satisfaction.
- Maintained accurate CRM records to streamline client interactions and enhance service continuity.
- Scheduled appointments for outside field manager to visit job sites.
Outbound Sales Representative
Henry Schein Dental
West Allis, Wisconsin
04.2012 - 09.2024
- Routinely in the top 20% of nationwide department encompassing 120+ members
- Engaged key decision makers within target organizations to establish strategic partnerships.
- Presented product offerings and solutions tailored to client requirements.
- Facilitated cross-selling of additional products and services to enhance customer value.
- Managed customer accounts and ensured timely resolution of inquiries or issues.
- Cultivated relationships with dental professionals to better address their needs.
- Maintained comprehensive knowledge of dental products and industry trends.
- Trained new sales representatives on best practices and company policies.
- Participated in trade shows and other events to promote products and services of the company.
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
Field Satisfaction Representative
Henry Schein Dental
West Allis, Wisconsin
06.2009 - 04.2012
- Handled difficult calls with strong telephone etiquette, ensuring customer satisfaction.
- Resolved customer complaints professionally, demonstrating empathy and understanding.
- Managed customer inquiries and resolved issues effectively.
- Provided exceptional service by going above and beyond to satisfy customers both on phone and in person.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from customers.
- Consistently met daily performance goals set by management team members.
- Trained new representatives on product knowledge, sales strategies, and company policies.
- Coordinated inventory management and product ordering processes.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Parts Procurement Specialist
Henry Schein Dental
West Allis, WI
04.2007 - 06.2009
- Managed procurement of dental parts and supplies for healthcare professionals.
- Investigated alternate supply sources to mitigate shortages caused by unexpected demand or delivery delays.
- Traced missing materials and shipments through effective vendor and customer communication.
- Trained new team members on procurement procedures to ensure adherence to best practices.
Education
High School Diploma -
Grafton High School
Grafton06-1997
Skills
- Account Management
- Portfolio Management
- Sales Forecasting
- Cross-Functional Collaboration
- Client Relationship Management
- Solution selling
- Conflict Resolution
- Customer Retention
Affiliations
- Youth Group Leader at Church
- Semi-Pro Golfer
- Volunteer at Men's Shelter
- Little League Head Coach
Timeline
Account Manager
Great Lakes Roofing Corporation
09.2025 - 06.2026
Outbound Sales Representative
Henry Schein Dental
04.2012 - 09.2024
Field Satisfaction Representative
Henry Schein Dental
06.2009 - 04.2012
Parts Procurement Specialist
Henry Schein Dental
04.2007 - 06.2009
High School Diploma -
Grafton High School