Michael Dolch
Pasadena,MD
Summary
Accomplished in elevating client satisfaction and retention at Master Security, I leveraged account management and critical thinking to nurture key relationships and resolve complex issues, ensuring consistent revenue growth. My leadership in sales teams across Aerotek fostered a culture of success, emphasizing sales leadership and collaborative achievement.
Overview
39
39
years of professional experience
Work History
Account Manager
Master Security
11.2010 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
National Sales Manager
Aerotek
01.2003 - 12.2006
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Attended events, training seminars, and manufacturer product showcases.
- Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
- Met with customers to give sales presentations, negotiate contracts and promote services.
Vice President Automotive Division
Aerotek
01.1995 - 01.2001
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Sales Manager
AeroTek
01.1992 - 01.1995
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Salesperson
AeroTek
06.1987 - 08.1989
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Recruiter Specialist
Aerotek
11.1985 - 06.1987
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
- Negotiated competitive salary packages with candidates, resulting in successful hires who were satisfied with their compensation.
Education
High School Diploma -
Calvert Hall College High School
Towson, MD05-1980
Skills
- Account management
- Sales leadership
- Critical thinking
- Sales team training
Timeline
Account Manager
Master Security
11.2010 - Current
National Sales Manager
Aerotek
01.2003 - 12.2006
Vice President Automotive Division
Aerotek
01.1995 - 01.2001
Sales Manager
AeroTek
01.1992 - 01.1995
Salesperson
AeroTek
06.1987 - 08.1989
Recruiter Specialist
Aerotek
11.1985 - 06.1987
High School Diploma -
Calvert Hall College High School
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