Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Michael Dominguez

San Antonio,TX

Summary

Results-driven manager with over eight years of experience leading diverse teams and optimizing operations in fast-paced environments. Expertise in customer service and compliance, essential for cybersecurity roles. Strong understanding of IT infrastructure and passion for cybersecurity, ready to contribute to Arctic Wolf's mission of ending cyber risk. Committed to enhancing customer experience while fostering collaboration and inclusivity within Security Operations Center.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Whataburger
San Antonio
08.2016 - Current
  • Led and motivated cross-functional teams in high-pressure, fast-paced environments, improving efficiency and ensuring high-quality service.
  • Solved complex challenges daily, utilizing critical thinking to address operational inefficiencies and implement innovative solutions.
  • Ensured compliance with safety regulations and maintained exceptional customer service standards, aligning with cybersecurity's attention to detail.
  • Focused on creating inclusive, supportive work environments, aligning with Arctic Wolf's mission to foster diversity, equity, and inclusion.

Education

Computer Science -

Alamo District
San Antonio, TX
01.2025

Skills

  • Interpersonal skills
  • De-escalation
  • Critical thinker
  • Problem solver

Certification

  • SERV Safe
  • JavaScript
  • Python
  • C++
  • CompTIA IT Fundamentals+ (ITF+) - CompTIA
  • CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).

Websites

Timeline

Manager

Whataburger
08.2016 - Current

Computer Science -

Alamo District

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Michael Dominguez