Michael Donahue
Suffield,CT
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
24
24
years of professional experience
Work History
Supply Chain Lead Delivery
Pepsi Beverages
12.2016 - Current
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Fielded customer questions and complaints and rectified issues.
- Managed resources effectively to avoid unnecessary delivery delays.
- Supervised delivery staff and general productivity.
- Coordinated efficient routes and schedules for 48-driver team.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Pre Sell Account Manger
Pepsi Beverages
03.2014 - 12.2016
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling.
Delivery Driver
Pepsi Beverages
12.1999 - 03.2014
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Education
Bachelor of Science - Physical Education Health And Fitness
Central Connecticut State University
New Britain, CT01.1993
Skills
- Complaint Resolution
- Scheduling
- Product Knowledge
- Sales Expertise
- Performance Improvement
- Coaching and Mentoring
- Program Leadership
- Team Development
- Operations Manager
- Coaching
- Leading Team Meetings
Timeline
Supply Chain Lead Delivery
Pepsi Beverages
12.2016 - Current
Pre Sell Account Manger
Pepsi Beverages
03.2014 - 12.2016
Delivery Driver
Pepsi Beverages
12.1999 - 03.2014
Bachelor of Science - Physical Education Health And Fitness
Central Connecticut State University
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