MICHAEL DONOVAN
A goal-oriented and highly accomplished senior print production and operations leader with extensive expertise in pharmaceutical and healthcare industries. Manages end-to-end print production and fulfillment, vendor relationships, and quality control to deliver cost-effective, high-quality results. Drives process improvements, workflow prioritization, and budget management to optimize operational efficiency. Leverages a deep knowledge of OIG regulations, systems, and inventory control to support complex programs. Builds strong client and vendor partnerships while mentoring teams and implementing scalable production procedures. Services | Business Development Project Management | Operations Management | Cost Analysis | Process Design and Implementation | Client
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Work History
Manager, Patient Communication Solutions
10 Years- Managed printing and fulfillment of program materials, collaborating with partner vendors to ensure timely and cost-effective mailings and fax broadcasts.
- Coordinated interactive voice recordings (IVRs) for Five9 phone system, enhancing patient communication effectiveness.
- Oversaw Gatekeeper system production management, collaborating with programming and design teams to verify patient eligibility per OIG regulations for copay programs.
- Managed KYC operations by verifying patient IDs for compliance with the Patriot Act.
Director of Print Production
4 Years- Collaborated with production manager and in-house creative staff to create and produce materials for PSKW programs on time and within budget.
- Implemented quality controls to ensure materials were printed and assembled correctly.
- Assigned projects to appropriate vendors based on their strengths and capabilities. to the best vendor for each job, based on recommendations from the production manager.
- Acted as an advisor to the BD and PM teams when planning the most effective way to produce components of each program.
- Assessed future printer vendors and engaged with existing partners to secure optimal product quality at competitive pricing.
- Prioritized workflow at core printers to ensure projects were completed in a timely manner to meet clients' needs and budgets.
- Addressed problems during the production process to maintain workflow efficiency. that arose in the production process.
- Conducted press checks at printers to ensure quality and matching of printed pieces to the approved proof.
- Represented the company in solving issues with vendor printers and clients.
- Designed procedures to ensure all aspects of print production utilized effective methods.
- Filled in for the production manager during absences.
- Advised the Vice President of Creative Services on all aspects of print production.
- Devised rebate programs with core printers and monitored execution of same.
Owner
7 Years- Consulted for PSKW in various roles as owner and proprietor.
- Contributed to client service production and managed printing of components for co-pay programs for pharmaceutical clients.
- Sold PSKW services to pharmaceutical clients, enhancing market presence. to Sciele Pharma from 2006 to 2011, generating better than $3 million in revenue for the company.
- Designed and implemented initial inventory control system.
Vice President of Operations
1 Year- Established new division at Triple I specializing in co-pay services.
- Managed operations, accounting, and client services to ensure seamless delivery.
- Led cross-functional teams in implementing strategic initiatives, resulting in improved service delivery and customer satisfaction.
Accounting, Customer Service, Sales
12 Years- Acted as the first employee of a new entrepreneurial company.
- Assumed diverse roles over 12 years, enhancing team efficiency across multiple departments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
M.B.A. - Accounting
B.A. - Economics
Skills
ADDITIONAL EXPERIENCE
- TRIPLE I, Carlstadt, New Jersey, Vice President of Operations, 2003-2004. Helped set up a new division at Triple I, specializing in co-pay services. Oversaw operations, accounting, and client services.
- KELLY-WALDRON, East Brunswick, New Jersey, Accounting, Customer Service, Sales, 1991-2003. Served as the first employee of a new entrepreneurial company. Worked in many capacities over 12 years, including print production, fulfillment, inside sales, and accounting.