Michael Dove, AINS
San Antonio
Summary
Dedicated insurance professional with expertise in risk assessment and regulatory compliance and a passion for protection. Proven ability to educate members on insurance products and provide tailored solutions that enhance customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Professional II
USAA
San Antonio
05.2025 - Current
- Delivered expert guidance on risk management, assisting members in implementing tailored protection solutions.
- Educated members on the value and benefits of diverse property and casualty insurance products, utilizing clear language and practical scenarios.
- Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
- Facilitated peer-to-peer assistance via chat and in-person interactions
Insurance Professional III
USAA
San Antonio
02.2024 - 05.2025
- Processed applications and ensured accurate documentation for new policies.
- Delivered comprehensive information to customers about plan features, pricing, and availability.
- Maintained compliance with relevant laws, regulations, and company standards while marketing insurance offerings.
- Attended training sessions to enhance product knowledge and sales techniques.
Customer Service Agent
Goosehead Insurance
San Antonio
11.2022 - 10.2023
- Provided exceptional customer service through multiple communication channels.
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Specialist
Charter Communications, Spectrum
San Antonio
01.2018 - 11.2022
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions prioritizing first call resolution.
- Facilitated live work training for new employees in both team and individual settings as Subject Matter Expert.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Service Advisor
Infiniti of San Antonio
San Antonio
09.2015 - 11.2017
- Greeted customers and addressed their needs in a professional manner.
- Explained service recommendations and maintenance options to clients effectively.
- Managed service workflow and coordinated technician assignments for efficiency.
- Developed strong relationships with clients to enhance customer satisfaction levels.
- Prepared invoices for services rendered and collected payments from customers.
Education
Associate of Insurance - Insurance And Risk Management
The Institutes
Online11-2025
High School Diploma -
Judson Senior Highschool
Converse, TX05-2003
Skills
- Insurance product expertise
- Analytical thinking
- Risk assessment
- Regulatory compliance
- Training and development
- Problem resolution
- Customer support
- Conceptual clarity
- Team collaboration
- Effective communication
Certification
General Lines Property & Casualty Insurance License
Texas Department of Insurance
NPN: 20553099
Texas Department of Insurance
NPN: 20553099
Accomplishments
Made for Quality Bronze Award - 2024
Timeline
Insurance Professional II
USAA
05.2025 - Current
Insurance Professional III
USAA
02.2024 - 05.2025
Customer Service Agent
Goosehead Insurance
11.2022 - 10.2023
Customer Service Specialist
Charter Communications, Spectrum
01.2018 - 11.2022
Service Advisor
Infiniti of San Antonio
09.2015 - 11.2017
Associate of Insurance - Insurance And Risk Management
The Institutes
High School Diploma -
Judson Senior Highschool