Michael Doxtad
Williamstown
Summary
Dynamic professional with experience in retail and front desk operations. Known for exceptional attention to detail and strong problem-solving skills. Committed to providing outstanding customer service and committed to upkeeping a clean and organized work space.
Overview
14
14
years of professional experience
Work History
Sales Associate
Sally Beauty
Exton
12.2024 - 02.2025
- Assisted customers with product selection and beauty consultations.
- Maintained cleanliness and organization of sales floor and product displays to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Supported inventory management through restocking and inventory checks.
- Educated customers on promotional offers and loyalty programs to drive engagement.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction and retention.
- Helped customers find specific products, answered questions, and offered product advice.
Front Desk Receptionist
Chester County Dental Arts
Thorndale
04.2024 - 07.2024
- Greeted patients warmly upon check-in.
- Scheduled patients using the practice's dental software used to treatment plan and schedule appointments.
- Answered phone calls and dealt with dental service inquiries.
- Took cash patients' payments and co-pays from insured patients.
- Managed checking the following day's insurance verifications and calculating patient copays depending upon their coverage.
- Was responsible for closing and opening the office as well as cleaning duties.
- Returned all voicemails and office text messages from patients using Weave software.
Factory Line Worker
Pepperidge Farms
Downingtown
12.2023 - 04.2024
- Inspected products for quality and consistency during production.
- Assisted in packaging finished goods for shipment.
- Collaborated with team members to meet daily production goals.
- Loaded raw materials into machines for processing.
- Reported equipment malfunctions to supervisors promptly.
- Collaborated with other workers to ensure efficient workflow.
- Checked quality of products for defects and discrepancies.
Patient Services Advocate
Chespenn Dental
Coatesville
07.2014 - 09.2023
- Assisted patients with appointment scheduling and confirmation processes.
- Managed patient inquiries and provided accurate information regarding services.
- Coordinated communication between dental staff and patients to enhance experience.
- Maintained patient records using electronic health record systems effectively. (Also used paper charts prior to changing over to electronic.)
- Educated patients on treatment options and insurance coverage details thoroughly.
- Participated in meetings with department heads regarding changes in policies or procedures relating to patient care advocacy.
- Ensured that all patient information was kept confidential according to HIPAA regulations.
- Answered phones and returned voicemails.
Server And To Go Specalist
Applebees Bar & Grill
Thorndale
09.2010 - 09.2023
- Provided exceptional customer service to enhance dining experiences.
- Took orders precisely and accurately with the POS system.
- Took orders over the phone for carside to go and packaged them up.
- Delivered the prepared food in bags to the vehicles.
- Took orders accurately and communicated them to the kitchen staff.
- Took and processed all credit card payments for tables and carside to go.
- Maintained cleanliness and organization of dining area and server stations.
- Assisted in training new servers on procedures and menu items.
Education
Dental Assisting Certificate & Xray License - Dentistry
York Technical Institute
Lancaster09-2009
Skills
- Customer engagement
- Inventory management
- Appointment scheduling
- Point-of-sale transactions
- Detail orientation
- Team collaboration
- Problem solving
- Retail loss prevention
- Listening skills
- Sales goals attainment
- Friendly and outgoing
- POS system operation
- Typing skills
- Scheduling Appointments on dental software
- Telephone etiquette
- Instrument exchange and heat sterilization using the Autoclave and the Statim
Timeline
Sales Associate
Sally Beauty
12.2024 - 02.2025
Front Desk Receptionist
Chester County Dental Arts
04.2024 - 07.2024
Factory Line Worker
Pepperidge Farms
12.2023 - 04.2024
Patient Services Advocate
Chespenn Dental
07.2014 - 09.2023
Server And To Go Specalist
Applebees Bar & Grill
09.2010 - 09.2023
Dental Assisting Certificate & Xray License - Dentistry
York Technical Institute